Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Function

This position supervises Bus Operations at CLT Airport, maintaining the overall efficiency of shuttle bus services.

Summary

The Bus Operations Supervisor ensures bus drivers follow procedures and assigns resources as necessary to meet customer demands. The role oversees shuttle bus operations to ensure effective, timely and responsive service to meet the needs of the traveling public at CLT Airport. The Supervisor must act decisively and exercise independent judgment within established rules, regulations and procedures.
*THIS POSITION REQUIRES A VALID CLASS B CDL WITH PASSENGER ENDORSEMENT. A 2.5% CDL INCENTIVE WILL BE GIVEN IN ADDITION TO THE BASE SALARY.
IF ASSIGNED TO A 2ND OR 3RD SHIFT, AN ADDITIONAL 2.5% WILL ALSO BE ADDED TO THE BASE SALARY.
Major Duties and Responsibilities
1. Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances, DOT Standards, rules and regulations. Instruct drivers about approved airport transportation routes, policies and procedures.

2. Oversee the day-to-day operations of Landside-Bus Operations. This includes ensuring that there are enough buses and operators to maintain efficient operations on all CLT bus routes.

3. Supervise and monitor the work and performance of the Shuttle Bus Drivers and Dispatchers. Complete Performance Reviews, coaching and progressive discipline on drivers and dispatchers. Conduct shift bids, prepare schedules, assign work and supervise performance of Shuttle Bus Drivers and Dispatchers. Participate in work of subordinates as required to maintain an efficient operation. Advise management staff of operational concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues.

4. Monitor radio communications and Bus GPS; assign buses to meet customer demands. Approve alternative service in accordance with established procedures. Ensure authorized breaks and meal periods are assigned and recorded in accordance with policies and procedures.

5. Respond to and investigate vehicle accidents and injuries to include pulling cameras on buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate on the Accident Review Committee. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures.

6. Complete related paperwork such as vehicle inspection reports, vehicle work orders, training records, performance reviews, disciplinary memos, performance improvement plans, shift logs and training records.

7. Time keeping. Enter, adjust and approve time, vacations OT and make schedules. Answer phones and document calls from drivers who will be late or unable to work. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary.

8. Hiring of Shuttle Bus Drivers and Dispatchers. Select applicants and conduct interviews and reference checks. Complete necessary paperwork for badge renewals, onboarding and offboarding

9. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Direct Airport traffic as needed to alleviate traffic congestion. Assist passengers and work public areas during IROPS such as inclement weather, holidays, special events and airport emergencies. increase bussing operations and services as deemed necessary.

10. Serve as a back-up for Bus Operations Trainer and Dispatcher as required to maintain an efficient operation. In periods of high demand, will be required to support the operation by driving any of the shuttle bus models.

11. Other duties, as assigned.
Knowledge, Skills & Abilities
•Thorough knowledge of shuttle bus operation.
•Thorough knowledge of airport ordinances, rules, regulations, policies and procedures.
•Ability to safely drive any of the shuttle bus models and train others to do the same.
•Ability to follow verbal and written instructions.
•Ability to plan and organize the work of support staff.
•Ability to analyze problems and make effective decisions.
•Ability to deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors.
•Ability to communicate effectively, orally and in writing, and complete related paperwork.
•Speak English clearly enough to be understood over the radio and communicate effectively with customers.
•Ability to effectively use Word, Excel, PowerPoint and Outlook, and assist others in their use of these programs
•Ability to lead and provide clear directions
•Ability to work as part of a team
Preferred Qualification

• Three years supervisory experience and one-year of professional bus operations experience.
• Interviewing and hiring experience.
• Customer service experience.
• Knowledge of airport operations.

Minimum Qualifications
High School Graduate or Equivalent and five years related work experience.

OR

Associate degree and three years related work experience.

OR

Bachelor's Level Degree and one-year related work experience.
*This position requires a valid Class B CDL with a Passenger endorsement.
Conditions of Employment
The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion

If you have technical issues submitting your application, click here.