San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. 

THIS IS A CITYWIDE EXAM

• Application Opening: April 29, 2024
• Application Filing Deadline: May 10, 2024

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum.

Essential Duties

• Supervises security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, may serve as a museum guard post as needed; schedules guards to meet security needs of facility and for special events.

• Supervises the general cleaning of exhibit/cases and floor areas to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and availability of informational materials.

• Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.

• May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.

• Communicates to appropriate management regarding maintenance and security conditions using various computer programs.

• Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service.

• Performs other duties as assigned.

The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays; overtime may be assigned as necessary. Incumbents may also be assigned to work at the South San Francisco location and may be required to carry a firearm.

Distinguishing Features
The 8228 Museum Security Supervisor supervises the work of subordinate staff who provide security and perform other related duties for the museums.

Supervision Exercised
Provides supervision, training and scheduling of subordinate staff.

• Possession of a current California Security Guard Registration Card; AND
• Two (2) years of verifiable experience as a museum guard (equivalent to class 8226); OR
• Two (2) years of verifiable experience supervising security guards

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications by the filing deadline unless otherwise noted.

Special Conditions:  Some positions may require the following:

• Possession of a current California Firearms Permit (which includes completion of course P.C. 832 “Arrest and Firearms”)
• Possession of a valid Class C or III driver license

Note: Appointees to the 8228 Museum Security Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

SELECTION PROCEDURES

Multiple Choice Examination (Weight 100%)

Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills, and abilities in job-related areas. The multiple-choice examination component may include, but not be limited to:

• Ability to supervise which refers to the ability to plan, schedule, train, assign, motivate, and monitor the activities of subordinate personnel
• Knowledge of safety and security protocols to include the general techniques and practices for public safety and preventing loss or damage to museum exhibits and facilities
• Ability to deal tactfully with the general public and staff by providing customer service
• Ability to prepare concise and accurate written reports

In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination. This multiple-choice exam will be administered remotely. This computer-administered exam can be taken at home. Candidates must have access to a computer and reliable internet connection to participate in this exam.

Your score will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to re-take this test. If the selection process for a future announcement is held within one year of the date of this examination and it includes this exam your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Candidates must achieve a passing score on all selection procedures in order to be ranked on the eligible list.
Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of twelve (12) months, and may be extended with the approval of the Human Resources Director.

HOW TO APPLY

Submit your application through this job ad. Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents

Exam Analyst Information:  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Casey Botkin by email at casey.botkin@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.