Sales Agent Job Description

Job Title: Sales Agent

Company: Citizen Home Solutions

Location: 8330 Lyndon B Johnson Freeway Frontage Rd 

(10th floor)

This is a Hybrid position - you will be required to work in the office a minimum of 2 days per week.

About Us:

Citizen Home Solutions is a fast-growing and dynamic company dedicated to delivering top-notch products/services to our valued customers. With a commitment to excellence, we are expanding our team and seeking a Sales Agent to join our enthusiastic and customer-focused workforce.

Citizen Home Solutions was recently listed as the 12th fastest growing company in the state of Texas.

https://www.inc.com/inc5000-series-texas-2020.html

Job Description:

Position Overview:

As a Sales Agent, you will play a pivotal role in driving the growth and success of Citizen Home Solutions. You will be responsible for providing exceptional customer service, building rapport with clients, and promoting our products/services over the phone. This role offers a fantastic opportunity for career growth and development within our rapidly expanding organization. You will be contacting warm leads that are wanting your service.

Key Responsibilities:

• Customer Engagement: Engage with existing and potential customers via phone to provide information about our products/services, answer inquiries, and address concerns with a friendly and professional demeanor.

• Sales and Upselling: Utilize persuasive communication skills to promote and sell our products/services, while identifying opportunities for upselling or cross-selling to increase revenue.

• Customer Relationship Management: Build and maintain strong customer relationships by actively listening to their needs, addressing issues, and providing tailored solutions.

• Product Knowledge: Develop a deep understanding of our products/services to confidently educate customers and address their questions or concerns.

• Data Entry and Documentation: Accurately record customer information, sales transactions, and customer interactions in our CRM system for future reference and reporting purposes.

• Problem Resolution: Proactively resolve customer issues or complaints by collaborating with other departments and ensuring a timely and satisfactory resolution.

• Sales Targets: Meet or exceed monthly sales targets and KPIs while consistently delivering exceptional customer service.

• Continuous Improvement: Stay updated on industry trends, product knowledge, and customer service best practices to continuously improve your skills and contribute to the success of the team.

Qualifications:

• 3 years in Sales and Customer Service is a plus.
• Excellent verbal communication skills over the phone, with the ability to engage and build rapport with customers. No cold calling.
• Strong problem-solving and negotiation abilities.
• Goal-oriented and driven to achieve sales targets.
• Proficiency in using CRM software and basic computer skills.
• Positive attitude, strong work ethic, and a passion for delivering outstanding customer experiences.
• Mon-Fri Availability (No Weekends)
• High School Diploma or Equivalent

Benefits:

• Base salary with performance-based bonuses.
• Comprehensive training and development programs.
• Opportunities for career advancement within a fast-growing company.
• Health, dental, and Vision
• Fun and collaborative work environment.