Looking to join a vibrant organization that makes a difference?

At Church Mutual, we Stand for Good: Our work is powerful, inspiring and meaningful because we serve those who serve others. We specialize in insuring purpose-driven organizations, leading the way in markets that include nonprofit and human services organizations, religious institutions of all denominations, schools, senior living communities, and camps and outdoor recreation facilities. We foster a workplace where all employees are treated with dignity and respect. Diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

What you’ll be doing:

Provide leadership, operational oversight, and strategic direction to the customer service and/or processing functions. Oversee processes and internal working relationships to ensure service level expectations are met. Oversee the development and implementation of cost-effective and efficient operating policies and procedures that achieve established goals and objectives. Develop and manage the annual budget for the unit. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.

On any given day, you’ll:

• Supervisor/manager responsibilities may include all of the following:• Staffing needs, to include interviewing and onboarding for new employees.• Training and development, as well as coaching and motivation, for staff.• Performance management, goal setting, employee engagement, and salary administration.• Work force management, to include unit equipment, software, and space needs; approving time off and overtime usage; and budget recommendations.• Provide leadership, operational oversight, and strategic direction to the customer service and/or processing functions to meet corporate goals. Support an environment that promotes a strong organizational structure of field sales, service, and underwriting teams.• Oversee customer service and/or policy processing to ensure service level expectations are met.• Oversee the development and implementation of cost-effective and efficient operating policies and procedures that lead to the successful accomplishment of the customer service sales, service, and underwriting goals and objectives. Develop strategies to improve efficiencies.• Collaborate with sales and underwriting management to develop and foster a strong working relationship to meet customer needs and attain corporate goals. Provide supervisors with ongoing communications regarding unit results and activities.• Identify, discuss, and resolve team issues with the customer service and/or processing supervisors. Provide input into company expectations and processes. Recognize and be receptive to change opportunities that will enhance effectiveness.• Enhance job knowledge and leadership skills by reading internal and external publications, attending seminars and conferences, and participating in professional organizations. Share knowledge gained with peers.• Develop and manage the annual unit budget.

Here’s what we expect

• Bachelor's degree is preferred. Significant industry experience with a high school diploma or equivalent may be considered in place of bachelor’s degree.• A CPCU designation is required or evidence of continuing education in the insurance industry.• 7-10 years of relevant insurance industry operational experience with five years of management responsibility. May consider a minimum of ten years' experience managing an operations/customer service center.• Strong written/verbal presentation and listening skills.• Demonstrated leadership, goal achievement, and strategic thinking behaviors.• Knowledge of property and casualty insurance coverages and principles.• Knowledge of religion practices and religious organizations.• Ability to work independently and in a team environment, maintaining effective working relationships at all levels.• Demonstrated skills in relationship building, decision making, negotiations, and communication to include organizational skills, problem solving, business acumen, and the ability to influence others.• Demonstrated desire and commitment to continually learn and strengthen knowledge, accept new challenges, and strive for personal improvement/growth.• Excellent interpersonal skills necessary to perform in a fast-paced environment and to encourage individuals to reach their full potential and meet company objectives.• Ability to recognize potential improvements (efficiencies) and be a change agent for the department.• Ability to present ideas and information in formal and informal group settings.• Ability to deal with confrontation and work to a solid resolution.• Ability to learn and use proprietary software and Microsoft products and stay current with changes.• Maintain high level of confidentiality.• Ability to travel as necessary and/or required.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.