Description. The Tier 1 Service Desk Technician provides first-level technical support to end users across U.S. Customs and Border Protection (CBP). This role is responsible for responding to incoming service requests, incidents, and inquiries related to end-user devices, software, network connectivity, and IT services. The technician will follow established troubleshooting procedures, document all work performed, and escalate issues to Tier 2 or...
Description. The Tier 1 Service Desk Technician provides first-level technical support to end users across U.S. Customs and Border Protection (CBP). This role is responsible for responding to incoming service requests, incidents, and inquiries related to end-user devices, software, network connectivity, and IT services. The technician will follow established troubleshooting procedures, document all work performed, and escalate issues to Tier 2 or...
Description. The Tier 2 Service Desk Technician provides advanced technical support for U.S. Customs and Border Protection (CBP) end users by troubleshooting escalated incidents, performing deeper system diagnostics, and resolving hardware, software, and network issues that cannot be resolved at Tier 1. This role requires strong technical expertise, the ability to work independently, and effective communication with users, Tier 1 staff, and backe...
Description. We are seeking an experienced Senior Database Developer to support a critical DOT IT program focused on the Federal Motor Carrier Safety Administration’s (FMCSA) data infrastructure modernization in Washington, D.C. This role will be essential in the operation, maintenance, and enhancement of the FMCSA TruData platform, managing a key phase of data transition to the AWS cloud. The ideal candidate will have the proven track record, sk...
Description. We are seeking an experienced Quality Assurance Analyst to support a critical DOT IT program focused on the Federal Motor Carrier Safety Administration’s (FMCSA) data infrastructure modernization in Washington, D.C. The ideal candidate will have the proven track record, skills, and experience to provide senior-level quality control and assurance, particularly within a firm fixed price contract structure. This role is integral to the ...
