This position is responsible for giving direction, motivation, and guidance to a team of cleaners. Must have at least 1-2 years of Supervisor experience in cleaning. Supervises staff and is required to maintain a K-12 School district. Carpentry, electrical, plumbing, HVAC, snow plowing experience preferred.

• Conducts quality improvement inspections within assigned areas of responsibility 
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations 
• Assures the highest quality of customer satisfaction 
• Assists with Training and Development 
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to the cleaning crew. 
• Counsels crew members regarding tardiness, absenteeism, work performance, etc, using proper documentation procedures. 
• Leads and participates in a team to ensure the successful completion of assigned tasks 
• Responsible for the running and leadership of the shift in the absence of the Supervisor 
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups 
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees 
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor 
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. 
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities 

• Provides leadership and direction to team members 
• Provides open communication between field employees and management 
• Provides positive coaching to team members 
• Assists with the training of housekeeping staff and schedules work assignments 
• Assists with making daily and weekly work schedules 
• Oversees and performs cleaning operations in assigned building 
• Takes care of keys and access cards for the property 
• Reports damaged, broken, and out-of-work features/items 
• Makes sure premises are secured at all times 
• Oversees and performs additional service requests (tag job) in assigned building 
• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work. 
• Coordinates scheduling of cleaning crew. 
• Oversees the quality of employment and confirms completion with Area Manager. 
• Provides training to all new hires assigned to the building 
• Attends and participates in all meetings and training sessions involving given property and crew. 
• Completes time sheets, validates timesheet accuracy, and delivers time sheets to the office. 
• Checks supplies, equipment, and chemicals weekly. 
• Completes order forms completely and accurately. 
• Coordinates equipment usage and inventories. 
• Performs all tasks and duties required of your team. 
• Miscellaneous duties as assigned. 

• Must be 18 years of age or older.

• Customer Service Experience
• 1 yr of similar work experience