Digital Communications as a product supports all Lines of Business within the Consumer & Commercial Banking organization of JPMC. Our systems are responsible for the orchestration and delivery of nearly 1 billion SMS Texts, Push Notifications, & Emails per month based upon a large number of templates designed by our business & product partners.As an experienced member of our team, you'll be a key player on a team that's responsible for the creation, maintenance, and enhancement of our internal technical systems that process millions of incoming transactions per day from multiple upstream sources, merging that data with the proper templates, & ultimately delivering those messages to our JPMorgan & Chase Banking customers in near real time.As an Agility Lead / Scrum Master, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Scrum Masters are open, approachable, collaborative, and enjoy working with passionate people. They're proactive in solving problems to help their team(s) succeed. The Scrum Master drives AGILE and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes. Responsibilities: Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts Champion continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvement events Communicate organizational impediments to leadership; clear impediments for the team Embrace the concept of continuous learning in your own journey and instill the same in the team(s) you coach Coach product owners in creation and maintenance of the product backlog, including empirical planning Appreciate the depths of Lean and Agile practices and principles, help teams appreciate them Teach systems thinking and servant leadership Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance teamThis role requires a wide variety of strengths and capabilities, including: BS/BA degree or equivalent experience Advanced expertise with AGILE and Scrum frameworks and their application in Product Development and delivery organization Good knowledge of & experience with Scaling frameworks such as LeSS & Kanban Advanced knowledge of & experience with JIRA is a MUST, JIRA Align is a nice-to-have Ability to coach and mentor, ability to collaborate with and influence people at various levels Working with the Product Owner to align your team with the strategic product vision, goals, and roadmap Understand & teach AGILE Best Practices to Product Owners & AGILE Teams A clear understanding & usage of capacity planning vs. velocity to maintain roadmap tracking