Overview

Since opening our doors in 1902, CHS became a part of Florida's history. 

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Family Resource Centers Director oversees the planning, development and delivery of Family Resource Center (FRC) programs and related support services that facilitate the achievement of program outcomes. The incumbent oversees the offering of a comprehensive set of coordinated trauma-informed services that support family well-being, including the direct provision of services to client families. Overall, the Family Resource Centers Director contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays
• Opportunity to make a positive difference in children and families within your own community!

Primary Job Functions

1. Oversee the planning, development and delivery of trauma-informed FRC programs and related support services that facilitate the achievement of program outcomes.

Program Operations Oversight

• Ensure a warm, welcoming, supportive and organized FRC with clear information for clients and staff about services provided.
• Oversee the delivery of FRC program services, including groups, classes and individual work.
• Support the continued growth and development of FRC initiatives, including identifying opportunities for additional funding, designing and implementing new programs, and continuously striving to enhance FRC work as an integral part of the CHS mission.
• Work closely with Early Childhood, Behavioral Health and other providers to assure trauma-informed and effective services are being implemented throughout the FRC.
• Represent the FRC and CHS with regulatory and other legislative/community bodies, including funders, outside agencies, service provider groups and committees.
• Participate in monitoring visits, audits and other related activities.
• Provide consistency in service delivery, with attention to inclusive practices and integration of component areas in partnership with other program directors and CHS leadership.

Program Administration

• Act as primary liaison with the contracted funder to build stakeholder relationships and work with contract administrative matters.
• Build and maintain relationships with regional and area leadership connected to the FRC site locations.
• Develop communication plans for program sites and area leadership.
• Participate in contract negotiation, ensuring contract terms and conditions are in CHS’s best interest.
• Ensure FRC match requirements are met; assist with grant writing, when necessary.
• Oversee compliance with CHS, Council of Accreditation, contractua and outcome standards and requirements.
• Provide training and guidance to individuals supporting individual programs provided through the Family Resource Center.
• Oversee management of contract documents, reports, records and correspondence; maintain accurate and complete documentation of associated activities and an inventory of all deadlines.
• Assist with the development of the FRC budget and monitoring of site fiscal performance.
• Identify and evaluate opportunities to improve program efficiency and effectiveness.

2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard TS, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• MA/MS in Human Services, Social Work or related field from an accredited university, required.
• Equivalent combination of education and experience may be considered.
• Florida Driver’s License within 30 days from hire required, with daily access to a reliable and insured vehicle.

Experience:

• Two or more years of experience working with at-risk populations.
• Two years of management/supervisory experience, required.
• Experience in community organization or place-based strategies, preferred.
• Experience in grant writing, budgetary and fiscal management experience, preferred.

Competencies

Knowledge of:

FAMILY/SOCIAL SERVICES | PROGRAM DEVELOPMENT | COMMUNITY RESOURCES | GRANT WRITING

Skills and Proficiency in:

• Planning, organization and time management, oral and written communication.
• Data management and analytics, project administration and management.
• Interpersonal relationship building, collaboration, teaming, coaching and mentoring.
• Computer systems and MS Office, including Word, Excel and Outlook.

Ability to:

• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Solve practical problems and document results using sound judgment.
• Interact effectively with children/families from diverse backgrounds.
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
• Assess and apply proper intervention strategies.
• Recognize social/economic/environment factor importance in personal/family problem development and resolution.
• Be sensitive to service population’s cultural/socioeconomic characteristics.
• Commit to providing high customer satisfaction with positive service delivery results.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.

Together, good can be done.

Responsibilities

Qualifications