Special Police Officers (SPO's) will provide protective services for the patients, families, staff, and property of Children's National Health System (CNHS). As directed, CNHS SPO's respond to emergency situations while enforcing the established hospital policies and in accordance with the laws of the District of Columbia. Department personnel must maintain a tactful and courteous demeanor in the exercising of duties. Will perform access control using state of the art technology in order to ensure the safety of patients. Will perform security patrols of entire campus to proactively identify risks to the hospital. Frequently works with medical professionals in advancement of patient safety.
Qualifications:
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years Work experience as a Special Police Officer (Preferred)
Required Skills/Knowledge
Valid US Driver's license required.
Effective oral and written communication skills.
Must be able to sit and stand for prolonged periods of time.
Must be able to climb stairs in response to emergency situations.
Must be able to wear department issued body armor.
Must be able to work outdoors if necessary.
Ability to handle volatile situations under stressful conditions.
Familiarity with Microsoft Office.
Must possess excellent customer service skills.
Knowledge of the criminal code in Washington, DC.
Experience working as an emergency responder (law enforcement, fire/rescue, military).
Knowledge of HIPP A rules and restrictions
Required Licenses and Certifications
Special Police Officer commission from the Washington DC Metropolitan Police Department .Cardio-Pulmonary Resuscitation (CPR) (Required)
Functional Accountabilities
Safety

• Perform productive security patrols of the hospital, garage and perimeter; recognize conditions which are or will compromise the security and/or safety of the organization and take immediate action to mitigate; proactively and consistently submit work orders to correct safety/security violation discovered during patrols.

• Immediately notify supervisors of security/safety-related problems or issues.

• Take proactive measures to mitigate thefts, disturbances and other criminal incidents.

• Check to ensure that visitors and staff members are wearing proper identification badges/passes; ensure that visitors are properly identified and proactively address issues with non-compliance with visitors which are observed during patrols; adhere to departmental and hospital policies, procedures and directives as it relates to the management and processing of visitors to the hospital.

• Adhere to post orders for all fixed and patrol positions.

Emergency Response

• Ensure a timely and appropriate response for emergency situations.

• Ensure that the applicable policies, procedures and directives are followed according to the specifics of the emergency situation.

• Able to effectively de-escalate disruptive behavior.

• Able to remain in control of emotions and not take acting out behavior exhibited by others personally.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things