Job Description. Role Summary. Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). General Responsibilities. Read, understand and comply with all parts of the Team Member Handbook. Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). Deliver portions t...