Responsibilities:

• Ensure a welcoming, attentive, positive and confidential patient experience from the first encounter, whether it is by phone or in-person
  • Remain well-informed about the Health Center to orient patients and families to the Health Center’s services, and promote services and benefits as appropriate
  • Monitor incoming patients and the waiting area to assess patient needs and wait times, assisting as needed
  • Ensure reception and waiting area neat and tidy at all times
• Complete and update patient registration in a timely and courteous manner
  • Interview and register new patients, accurately and completely
  • Provide patients/families with information about Patient’s Bill of Rights, Notice of Privacy Practices and other policies and procedures
  • Verify insurance eligibility and address insurance questions and concerns
  • Perform sliding fee scale assessment and determine fee charges for self-pay and underinsured patients
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Effective teamwork, communication and collaboration as part of practice-wide care team
  • Direct phone calls/inquires to appropriate department/personnel and/or take phone messages
  • Work closely with clinical team to ensure smooth patient workflow, including assistance with check-out and referral management as needed
  • Demonstrate curiosity and understanding of process workflows, healthcare team needs, and patient experience
  • Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and participating in team problem-solving
  • Adapt to changes in practice operations, workflows and patient needs as they emerge
• Perform other unit specific duties as assigned

Minimum Qualifications:

• High School Diploma and 2 years of work experience
• Associate's Degree preferred
• Bilingual in English/Chinese
• Reception or customer service experience preferred
• Typing or computer knowledge
• Excellent interpersonal skills, ability to work as part of an interdisciplinary team
• Good problem solving skills, inquisitive and interest in learning all aspects of the practice

Compensation and Benefits:

• Salary: $40,000.00 - 46,000.00 per year
• Medical insurance
• Employer-paid dental, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program