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JOB SUMMARY
Responsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care. Must be an expert in processes and customer service areas associated with a Physician clinic. This position is responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered. Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.
KNOWLEDGE AND SKILLS
Must be able to work with minimal supervision while utilizing resources when needed. Medical Terminology knowledge is a requirement. Ability to use a variety of software packages which include the Electronic Medical Record, Scheduling, and Registration related systems. Responsible for knowing policies and procedures for hospital, division and physician services. Must demonstrate knowledge of disaster and/or emergency management procedures while responding appropriately.
EQUIPMENT/TOOLS/SOFTWARE
PRIMARY JOB RESPONSIBILITIES
Assists in front area processes while maintaining a customer centric attitude with patients, clinicians, management, and peers. Ability to deliver great customer service while working in a fast paced environment. This includes multi-tasking to work in several software systems while completing daily associated tasks.
Data Integrity in Physician Services Software:
Patient Scheduling:
Patient Information:
Patient Responsibility
Patient Charts (Electronic Medical Record)
Assist with transporting patients to treatment areas via wheelchair or moveable bed.
ADDITIONAL RESPONSIBILITIES
EDUCATION AND WORK EXPERIENCE
Full Time
Hospital
$38k-48k (estimate)
05/27/2024
07/25/2024
kch.org
MOUNT VERNON, OH
500 - 1,000
Private
BRUCE WHITE
$50M - $200M
Hospital