A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers

Job Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Monitor flow of internal and customer paid RO’s

• Ensure efficient use of shop time
• Determine and recommend needed maintenance based on age, mileage, and vehicle history
• Prepare complete and accurate estimates of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, updating customers frequently
• Verify that final invoice reconciles with work performed on the repair order
• Explain all completed work and charges to customers

Job Requirements:

• Minimum of 3-4 years of experience in a service manager role
• Ability to work hard with limited supervision
• Must be able to manage in a fast-paced work environment
• Knowledge of automobiles
• Positive attitude
• High-volume mentality

Job Type: Full-time

Job Type: Full-time

Day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)