Call Intake & Assessment. Answer and screen incoming calls from law enforcement, roadside assistance programs, customers, and internal staff. Gather all critical details, including location, vehicle type, condition, hazards, and special instructions. Identify the call type (e.g., Law Enforcement 180’s, accident, private property tow, standard roadside). Immediately notify management of any evidence tow requests. Dispatching Tow Operators. Priorit...
