Overview:
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodies wonderland. Our commitment beyond the plate is another reason were a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Responsibilities:
Central Market needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you will be responsible for reviewing submitted orders and contacting Customers regarding order selection as needed. You will work as one of the primary points of contact for customer service and order review by selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedure (SOPs), and ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make Central Market The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
-a high school diploma
-excellent customer service skills
-ability to work in a fast-paced environment
What is the work?
Customer Service:
-Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
-Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed
-Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
-Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
-Minimizes shrink through careful handling of product
-Achieves productivity standards
-Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer
-In the absence of the Manager or Lead, takes the lead in communicating issues or Customer concerns to Store leadership or coverage manager
-Performs Representative duties as needed
Sanitation / Stocking / Food Safety:
-Gathers baskets and picks up trash inside and outside eStore as needed
-Maintains and stocks bag areas
-Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
-Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
-Maintains standards for safety and sanitation
-Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
What is your background?
-Minimum age 18 (mandatory)
-High school diploma (or equivalent)
-6 months of In-Store Shopper or similar experience preferred
Do you have what it takes to be a fit as a Central Market eCommerce Customer Service Specialist - Curbside?
-Excellent customer service skills
-Basic communication skills
-Ability to prioritize and handle cross-functional tasks
-Ability to work a flexible schedule
-Ability to use material-handling equipment and maintain license (required)
Can you...
-Perform in a fast-paced work environment which requires detailed work and precision?
-Work with Customers and stay attentive to their needs?
-Work a flexible schedule, based on business needs? (required)
-Perform the following essential requirements for an eStore Customer Service Specialist - Curbside (required)?
-Constantly* reach at waist, grasp
-Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
-Occasionally be exposed to cold conditions, wet conditions, and loud noises
-Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
-Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
* While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
12-2016