Summary
Enterprise System IT Specialists provide Agency mission partners with consultation, analysis, and problem resolution for technology products, applications, data and system access, and software issues.
This job is open to

• Federal employees - Competitive service
  Current or former competitive service federal employees.
• Federal employees - Excepted service
  Current excepted service federal employees.
• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Videos
Duties
Enterprise Systems IT Specialists (ESITS) are responsible for ensuring the Agency's global IT mission partners receive timely, responsive, and exceptional IT service. ESITS provide one-on-one consultation and applications troubleshooting assistance; resolve access, hardware, and software problems; respond to incoming calls for IT assistance and meet with users to resolve problems; assist with integrated IT service delivery requirements; and are responsible for sensitive data access control.
ESITS may provide project management and systems integration for data, voice, and video communication systems. You may also support operation, maintenance, installation, and management of domestic and foreign field locations outside of the Washington, DC metropolitan area.
Occasional foreign and domestic travel may be required in temporary (30-90 days) and longer-term capacities (generally 2-3 years). CIA offers benefits and allowances for travel that positively impact overall compensation.
Requirements
Conditions of Employment

• You must be physically in the United States or one of its territories when you submit your resume via MyLINK.
• You must be registered for the Selective Service, if applicable.
• You must be a U.S. citizen and at least 18 years of age (dual-national US citizens are eligible).
• You must be willing to move to the Washington, DC area.
• You must successfully complete a thorough medical and psychological exam, a polygraph interview, and a comprehensive background investigation.
• For further requirements information, please visit: https://www.cia.gov/careers/how-we-hire/requirements/

Qualifications
Minimum Qualifications

• Working knowledge of Microsoft Office products (Outlook, MS Word, Excel, PowerPoint)
• IT skills such as:
  
  • Voice transmission
  • Data communications
  • VoIP
  • Enterprise server management
  • Local Area Network (LAN) and Wide Area Network (WAN)
  • Facsimile
• Experience with access administration
• Experience with desktop hardware, software, and peripherals
• Experience eliciting information on technical problems from non-technical mission partners
• Ability to communicate complex concepts/issues in a manner matched to the audience
• Excellent communication skills
• Dedicated, accountable, and dynamic work ethic focused on delivering results in demanding environments
• Strong collaboration and teamwork skills
• Flexibility to meet mission needs
• The ability and willingness to travel worldwide. Travel may be in temporary or longer term capacity (generally 2-3 years).
• Ability to meet the minimum requirements for joining CIA, including U.S. citizenship and a background investigation

Desired Qualifications

• Ability to apply project management and systems engineering principles to initiate, plan, execute, control, and close the work of a team to meet mission needs
• Microsoft Certified Systems Engineering (MCSE)
• IT skills such as:
  
  • TCP-IP networks
  • Applications development
  • Digital/analog fault isolation
  • Repair to least replaceable unit

Education
Minimum Education Requirements

• Associate's degree in one of the following fields or related studies:
  
  • Computer Science
  • Computer Information Systems
  • Information Science & Technology
  • Management Information Systems
• Or a similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training in the field
• At least 3.0 GPA on a 4-point scale

Desired Education Requirements

• Bachelor's degree in one of the following fields or related studies:
  
  • Computer Science
  • Computer Information Systems
  • Information Science & Technology
  • Management Information Systems

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
For more information, please visit: https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  For further information, please visit: https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/.
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  This post is for viewing purposes only. To get started, please visit https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/ , where you can read more about this position and express your interest in up to four jobs. Upon expressing your interest, you will be taken to MyLINK , which allows you to submit your resume and job rankings and provide basic information about yourself.
  Agency contact information
  Central Intelligence Agency
  Website
  https://cia.gov/careers
  Next steps
  After you express interest for up to four positions on cia.gov/careers, a CIA recruiter may contact you for further discussion if your qualifications meet our needs. See the MyLINK FAQs on our website for more information.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents
For further information, please visit: https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
This post is for viewing purposes only. To get started, please visit https://www.cia.gov/careers/jobs/enterprise-systems-it-specialist/ , where you can read more about this position and express your interest in up to four jobs. Upon expressing your interest, you will be taken to MyLINK , which allows you to submit your resume and job rankings and provide basic information about yourself.
Agency contact information
Central Intelligence Agency
Website
https://cia.gov/careers
Next steps
After you express interest for up to four positions on cia.gov/careers, a CIA recruiter may contact you for further discussion if your qualifications meet our needs. See the MyLINK FAQs on our website for more information.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request