PASSpecialist/Front Desk Responsibilities:

1 Telecommunications: Provide outstanding customer service bytriaging calls from patients and public and deliver appropriately to providers,nursing staff and scheduling staff and follow up as appropriate. Assistpatients with questions regarding scheduling, services, and requests formaterials.

2 Deep Brain Stimulation Program Assistance: Prepare DBS PatientPackets and Handbooks for patients, track patient appointments in exceldatabase to ensure all required appointments have been scheduled and completed,schedule appointments as needed, attend quarterly DBS meeting and distributenotes after.

3) Clinic Scheduling – Verify upcoming provider schedules arecorrect for attending, staffing, and out of office, identify cancelations orother ‘holes’ in schedules to be filled, schedule patients for the ‘Next StepsClinic’ per RN and support clinic operations as requested.

4) Educational Outreach assistance: assist in the preparation ofupcoming educational events, specifically DBS conferences and journal clubs,for all events request grants and sponsorships from potential industrysponsors, preparing flyers, maintain registration lists in excel; proof-readand edit newsletter articles; assist with day-of activities of events such as setup, registration, AV, and other preparations for events as needed.

5) Office maintenance and clerical duties: Assist ProgramManager with check requests and filing, keep office areas clean and organized,submit general maintenance requests. Update website from clinical services.Other clerical duties: greet and announce visitors, sign for deliveries, sortmail, faxes, printed jobs, filing, copying, word processing as needed.

6) Other projects as assigned: tasks from research coordinators,clinic nurse, and program manager

Requirements

PASSpecialist/Front Desk Requirements:

·HS Diploma

·Six months of work experience in a medical office setting,including high volume direct patient contact OR one year of work experience ina high-volume direct public contact position OR successful completion of thePAS Trainee position.

·Ability to carry and lift up to 20 pounds frequently, ability toefficiently move from front desk to the office entrance or other parts of theoffice and campus frequently throughout the day.

·Moderate to high physical requirements.