Key Responsibilities:

• Deploy and maintain production platforms in a hybrid environment of Windows/Mac/Linux operating systems.
• Create and maintain tools, documentation, and reporting systems for production platforms.
• Maintain backup processes for platforms, applications and data.
• Partner with applicable equipment vendors and internal IT, Network and InfoSec teams to stay ahead and coordinate security updates rollouts, upgrades, EoL hardware, OS and application support.
• Create and maintain best practices of Cyber Security guidelines to ensure an unimpeded, secure and scalable production system environment.
• Partner withevent production teams requiring IT assistance, including initial platform setup and upgrades, and troubleshooting of the production system's and environment's IT-related issues.
• User desktop and server farm support.

• At least 5 years of experience in IT support, ideally in fast-paced automated video production environment.
• 5 years experience supporting Microsoft Windows, MacOS, and Linux-based video/audio, automation and asset management systems.
• 5 years experience supporting network and fabric infrastructure for heterogeneous NAS and SAN-based storage platforms used by media rich production systems.

• Experience deploying and administering virtual platforms, VMWare and alike.
• Strong troubleshooting and problem-solving skills, and the ability to reprioritize deliverables in a dynamic environment.
• Ability to interact with internal and external stakeholders and cross-functional teams.
• Must be able to work in San Jose, CA.

• Experience supporting Cisco AMP, Wired Authentication, Enterprise Connect, Webex, Any Connect and other secure collaboration environments.
• Experience deploying Cisco UCS hardware platform, Cisco Fiber Channel and Network switches and routers.
• A , Network , MCP, MCSA, CCNA, MCSE certification.
• Experience supporting and administering Active Directory, Office365, and Acronis.
• Experience setting up and supporting secure file delivery systems like Aspera, Dropbox, Catapult and others.