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Required:
· High School Diploma required
· 2 years of hands on IT support experience in a professional capacity including 2 years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines
· Attention to detail and the ability to manage competing priorities
· Creative, flexible with solid troubleshooting skills
· Proven ability to function well in a team environment
· Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences
Preferred:
· BS/BA degree preferred, but not required
· A , Network Certifications (or similar)
· Mac OS X use and support
· Supporting Windows clients; Windows 7, 8.x, 10, and 11
· Basic computer networking
· Microsoft Office suite for Windows and Mac platforms
· Active Directory infrastructure
· Office 365 use and management
· Scripting in PowerShell or similar
Physical Requirements
Able to lift 25 pounds
Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.
Provide support to end-users
· Triage and assign tickets, taking ownership of assigned tasks.
· Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems.
· Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.
· Document work and contribute to knowledge base
· Triage and assign tickets as appropriate
· Taking ownership of assigned tickets and tasks
· Ensure that all tickets are properly supported and resolved in a timely manner.
· Create knowledge articles for use by users and teammates.
· Review knowledge articles and provide updates and changes to process as needed.
· Provide input and suggestions for efficiency/improvement for operational processes.
Manage workstations
· Deploy and decommission workstations.
· Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.
· Create and maintain system/software deployment images and scripts.
· Manage hardware inventory and keep records of system location / movements.
Control access to systems
· Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.
· Follow documented processes to manage access to company resources.
Develop and streamline departmental processes
· Provide input and suggestions for efficiency/improvement for operational processes.
· Triage and assign tickets as appropriate
· Taking ownership of assigned tickets and tasks
· Ensure that all tickets are properly supported and resolved in a timely manner.
· Create knowledge articles for use by users and teammates.
· Review knowledge articles and provide updates and changes to process as needed.
· Provide input and suggestions for efficiency/improvement for operational processes.
Central Business Solutions, Inc,Full Time
IT Outsourcing & Consulting
$63k-79k (estimate)
08/24/2022
05/13/2024
cbsinfosys.com
NEWARK, CA
100 - 200
2002
Private
ANJUL KATARE
$5M - $10M
IT Outsourcing & Consulting
Central Business Solutions is a consultancy firm that offers application design and development, security, compliance and data science services.
The job skills required for IT Support Analyst include Troubleshooting, IT Support, Written Communication, Microsoft Office, Active Directory, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.
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Quotes from people on IT Support Analyst job description and responsibilities
The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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troubleshooting hardware and software issues.
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Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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