Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary

The Client License Manager (CLM) supports the Global Markets Americas strategy by onboarding license clients, winning renewals, maintaining, and expanding relationships with assigned license clients. Assigned to license clients based on geography, market or portfolio strategy, the Client License Manager is responsible for achieving revenue and renewal objectives.

The Client License Manager represents the entire range of client purchased licensed products and services as well as all other CCL products and services. This role works in collaboration with our operations, client solutions, finance, and sales teams as well as across other CCL business functions. This role reports to the Manager, Client Licensing for Global Markets Americas.

Principal Duties and Responsibilities

1. Effectively articulates CCL's mission and value proposition with clients and prospects upon request.
2. Establishes productive professional relationships with key personnel in client prospects and assigned client accounts. Accountability and responsibility for client retention and satisfaction through establishing and maintaining service and sales excellence ; contributing to the achievement of agreed client goals and managing expectations; building and nurturing a relationship built on transparency, respect, and trust.
3. Proactively researches clients, partners as required in the acquisition of new license clients, manages the onboarding within the parameters of our license client implementation/onboarding process and legal agreements.
4. As necessary, coordinates the involvement of other CCL resources, to meet license client performance and adoption objectives or capability development.
5. Meets assigned target revenue volume and strategic objectives in assigned license client accounts.
6. Manages the contracting process for labor dollar utilization and new work with assigned clients.
7. Proactively leads a joint client onboarding and planning process that develops mutual performance objectives, and critical milestones associated with insuring content adoption and a productive client partner relationship.
8. Proactively assesses, clarifies, and validates client needs on an ongoing basis.
9. Proactively identifies new revenue opportunities within license client accounts and works with the assigned - Sales team members to convert those opportunities to wins for CCL.
10. Fosters excellent internal and external communication with all regarding their assigned accounts.
11. Through client discussions and interactions, provides market feedback and input to Manager, Client Licensing to inform Global Markets Americas license client product and marketing strategy.
12. Ensures license client compliance with client agreements.
13. Drives adoption of CCL solutions and products among assigned license clients.
14. Responsible for developing, managing, updating, and communicating a client opportunity pipeline.
15. Leverages Client Relationship Management systems to capture critical client and pipeline information.
16. Manages margin through utilizing established standard pricing for all products and solutions design and delivery.
17. Conducts Quarterly Business Reviews with each license client, managing the objectives, the discussion and execution of all action items.
18. Participates as part of the Americas Sales group, sharing best practices, learning about new CCL products and offerings and how best to integrate with clients, and supporting team and enterprise goals.

Education

• Graduate business degree (or progress towards) or bachelor's degree and commensurate experience required.

Experience/Work Background

• 2-4 years proven customer management and/or sales experience preferred.
• Demonstrated ability in successfully manage clients throughout the buying cycle through implementation and adoption.

Specific Knowledge, Skills and Abilities Required

• Effective interpersonal skills and the ability and desire to work with and credibly present to diverse levels of a prospect's personnel, including senior executives in both formal, informal and virtual settings.
• Demonstrated ability to advance large-scale partner opportunities, resulting in revenue generation.
• Demonstrated account team leadership ability (through successful supervisory experience, or accountability for generating positive results through others).
• Flexible, adaptable with clients, colleagues and organization needs.
• Ability to work both independently and as part of a team.
• Exemplary oral and written communication skills.
• Proven organizational and planning skills.
• Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams)
• Skilled in CRM data management.
• Up to 10% travel required.

Pay and Benefits

• The hiring range for this role is $73,000 to $90,000 annual. Offer will be commensurate with relevant qualifications and professional experience.
• This position offers a flexible hybrid work arrangement and requires candidates to be based within a commutable distance to one of our three US campuses located in Greensboro, North Carolina; San Diego, California; or Colorado Springs, Colorado.
• Position is incentive plan eligible.
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels