• Educate clients on the project process
• Work with clients to understand upgrades/changes and upkeep budget
• Create a preliminary estimate, an accurate sketch, and initial scope of work
• Finalize estimate with the production manager and support them with customer and client agreement on scope and estimate.
• Review and validate documentation
• Daily job file coordination to include monitoring status, audit, and work-in-progress
• Assist other departments as needed
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurances and licensing
• Issue POs based on project budget
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
• Schedule inspections with building departments.
• Maintain internal and external communications.

• 2 years of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills in English; Spanish a major plus
• Successful at working in a fast-paced, team-oriented office environment
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Must be part of the on-call rotation
• Must be able to work after hours and weekends during major storm events
• Ability to complete a background check subject to applicable law

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.