Primary Role: The IT Operations and Security Director leads the infrastructure and operations teams in a fast-paced, highly productive, and fun environment. The Director has both strategic and tactical responsibility including mentoring, architecting and being hands-on (5-15% of the time) in a Linux/Windows dual (both data center and Cloud) environment. The Director has a key role as part of a highly talented and collaborative team to help ensure efficiency and effectiveness in the delivery of our solutions.

Responsibilities

1. Coordinate and develop IT governance policies and procedures for the organization.
2. Drive the implementation, development and adherence to network infrastructure strategy and roadmap.
3. Design and Implement security architecture solutions on Windows and Linux platforms and harden cyber security architecture.
4. Drive the migration and transformation of our infrastructure environments and services.
5. Acts as a liaison with managers in IT and other functions, applying standard solutions and processes,
6. Perform vendor management, including but not limited to: contract review, budget, project management, equipment and circuit orders and provisioning, vendor escalations and governance.
7. Assist in the design of enterprise-level network and cyber security services and solutions and the implementation and support of these designs.
8. Conduct and oversee business-specific projects by applying deep expertise and promoting adherence to all procedures and policies.
9. Coordinate and delegate resources to accomplish organizational goals; partnering internally and externally to make effective business decisions.
10. Identify improvement opportunities; evaluate recommendations made and influence the completion of project tasks by others.
11. Practice self-leadership and promote learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members.
12. Routinely and confidently interact with all levels of employees including senior executives.
13. Provide high-level support to resolve difficult, complex, and sensitive problems with network and infrastructure resulting in meeting/exceeding customer service levels.
14. Contribute to and maintain the knowledge repository and documentation.
15. Responsible for and provides guidance to meet key network and infrastructure performance indicators (e.g., performance, availability, capacity).
16. Review and implement appropriate new network technologies throughout the environment to address business requirements.
17. Define support requirements, perform TCO analysis, and analyze other relevant data elements.
18. Other duties as assigned.

Education/Certifications

• Bachelor's degree in computer science or a related field
• Master's degree preferred.
• Security Certification Required – CISSP or CISM or CISA or Cisco Certifications.
• ITIL certification, Manage Engine or ServiceNow certification preferred.
• Cybersecurity Certification or Cloud Computing Certification (Azure, AWS) preferred.
• At least 10 years of experience in the following fields: network services, information security, infrastructure operations, vmware, NIST, project and business process management.
• 5 years of Managerial experience required coaching and developing employees through all phases of the employment relationship.

Work Experience

• Deep knowledge of design, procurement, development, deployment, maintenance, and support of networks (voice, data, and video) and infrastructure (servers, databases, and application stack).
• Proven experience working with IT Service management tools and technologies.
• Highly technical with a foundation preferably in Network Operations and Infrastructure Operations.
• Ability to work hands-on as necessary.
• Experience in implementation of enterprise level infrastructure services.
• Ability to conceptualize technology vision, enabling innovation and understanding IT infrastructure trends that can create business value and reduce overall costs.
• Experience in vendor management.
• Ability to work under the pressure of tight time frames on implementations and migrations.
• Strong leadership, communication, presentation, written, verbal and interpersonal skills, with a strong customer service orientation. Self-motivated and driven.
• Expertise in vendor contract compliance and vendor governance.
• Understanding of technology currently installed across the enterprise.
• Excellent oral and written communication skills.
• Process-oriented.

Travel: Approximately 20% of the time with overnights