Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center. In addition, you will monitor camera alarms and other surveillance equipment to provide vital information to dispatched responders. 

Our ideal future caregiver is someone who: 

• Is an active listener.

• Has excellent communication and critical thinking skills.

• Works well in stressful situations.

• Can work with minimal supervision. 

This is an excellent opportunity for someone looking to help keep patients, visitors, and caregivers safe by monitoring the hospital's life safety systems and dispatch security. This department is team oriented and consists of a diverse group of individuals. **The work schedule for this position is 6pm to 6am -two days on, two days off with a three day weekend every other weekend.**

With the night shift you may be eligible for our $1.75 shift differential, in addition to your hourly salary!

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Receives records, assesses urgency, and responds to all security/police phone calls and emergency calls.
• Monitor and responds to all incoming alarm signals across multiple platforms.
• Receives and transmits all security/police multi-based radio, air transport and satellite communications.
• Processes requests for classified data of employees, patients, and public.
• Process code and medical emergency activations received from clinical staff and overhead page information.
• Monitors, analyzes, and reacts to real-time alerts via social media and employee travel platforms.
• Drafts and disseminates electronic notifications to internal stakeholders.
• Disseminates mass notification alerts to necessary employees during crisis situations.
• Performs clerical functions in the Security Operations Center.
• Other duties as assigned

Education:

• High School Diploma or GED Required
• Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience.
• Bachelor’s degree in a related field may substitute the required experience. 

Certifications:

• None required

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must demonstrate customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.

Work Experience:

• Two years of experience in a high volume communications center, PBX operator, or a public or private law enforcement/security agency.
• Offset: Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience. 
• Offset: Bachelor’s degree in a related field may offset the required experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 40 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $17.25

Maximum hourly: $26.31

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.