Cascade Bicycle Studio

General Manager Job Description

Cascade Bicycle Studio (CBS) is a high-end fit studio serving a clientele with high

expectations. Our aim at CBS is to exceed the expectations of the most demanding clients

and to uphold the highest standards in its business practices and approach to bicycle

retail. CBS is a sales and service organization operating in a very competitive market,

continuing to drive sales through proactive efforts and to continually ensure CBS utilizes

leading edge tools, technology, and product offerings in conjunction with the absolute best

customer service. This is our key to success.

The primary role of the CBS General Manager is to oversee the operation of the store

including people, financials, and operations. The general manager will be responsible for

the P&L of the studio. This role is client facing and upholds the community, service, brand,

and performance standards for CBS. The General Manager will report to the Managing

Member for Grupetto Partners LLC.

The GM is primarily responsible for, but not limited to the following:

Profit and Loss of the studio, including

Revenue:

• Revenue performance of service department
• Partnering with Head of Sales on product and fit related revenue performance
• Leveraging eBay presence to sell down unwanted inventory

Expense:

• Purchasing and inventory management
• Hiring, staff performance, and compensation expense
• Expenses related to space, tools, fixtures, etc.

People Management:

• Manages staff schedule and all HR needs (e.g. benefits, leave, etc.)
• Leads weekly staff meetings
• Keeps staff accountable for adhering to process
• Quarterly staff reviews

Provides bi-weekly store performance report to ownership team, including on the

following topics:

• Inventory
• Service department performance
• Sales backlog reports

Partner management:

• Partnering with Head of Sales and Custom Cycling on management of “key” suppliers including bike manufacturers, clothing suppliers, and component manufacturers
• Partnering with Service Manager on management of service-related suppliers for consumables, parts, and accessories (e.g. computers, lights, fenders, etc.)

General Management:

• Oversee day-to-day operations
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance

Job Requirements:

• Proven experience as a General Manager or similar role
• At least 5 years of prior operational or financial management and leadership roles
• At least 10 years of prior working experience in the retail industry – at the store level
• Ideal candidate would have prior experience in the cycling industry – at the store level. Minimally a personal passion for cycling and experience as a cyclist.
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude

Compensation and Benefits:

• Salary: $80K-$100K based on qualifications
• Eligible for quarterly team bonus program
• Medical benefits fully paid for by CBS
• Unlimited paid time off policy

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Ability to Relocate:

• Seattle, WA 98103: Relocate before starting work (Required)

Work Location: In person