Position: Behavioral Health Accounts Receivable Manager (Remote)

FLSA Status: Full time, Exempt

Reports to: Director Collections, Behavioral Health

Job Description:

The AR Manager helps motivate front-line onshore/offshore collectors to ensure they meet operational goals. The AR Manager will be responsible for providing direction and guidance to Collections Staff. Will be involved in allocating and checking the work of other members of the team. Will play a mentoring role, coordinating tasks for the team and/or checking on completion and quality of work. The ideal candidate has passion and drive, intelligence and integrity, high attention to detail, professionalism and excellent follow-up skills to increase revenue for our customers. The position requires a thorough knowledge of the healthcare industry and an effective strategy working with insurance carriers to get claims paid. The AR Manager plays a vital role within the company to work alongside the Collections Director and in conjunction with the Lead Collection Specialist and offshore Collections Leadership to accomplish departmental goals and support company mission.

Responsibilities:

• Assist in day-to-day operations of the Collections Department to ensure smooth workflow and to achieve predetermined goals.

• Assist Director of Collections with coaching a team of onshore/offshore Collections Specialists in a manner that ensures high volume revenue collections.

• Builds effective and strong teams committed to achieving organizational goals.

• Motivate and guides Collections staff to clarify each collector’s workload and assigned accounts

• Analyzes Explanation of Benefits and Remittance Advices and ensures claims processed according to members plans

• Identifies denial reasons, and follows appeal process to get claims paid

• Performs high volume collection phone calls to insurance companies

• Accesses payer online resources to expedite claims follow up and ensure claims are on file and processing

• Follows EOB protocol, retrieve documentation to ensure paid accounts are closed

• Accesses billing software (Collaborate MD/Advanced MD/Kareo) to analyze rejection reasons and communicate findings