Description

Description

The primary purpose of this position is to serve as the medical office clerk, who provides clerical/administrative support in wards, clinics, or other departments of a medical treatment. 

• Welcomes and greets patients, visitors in person and answers inquiries over the phone. 
• Optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
•  Comforts patients by anticipating patients' concerns; answering patients' questions; maintaining the reception area.
•  Facilitates communication between physicians and patients.
•  Assists with calling in refills of medications.
•  Ensures availability of treatment information by filing and retrieving patient records.
•  Maintains patient accounts by obtaining, recording, and updating personal and financial information.
•  Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
•  Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
•  Protects patients' rights by maintaining confidentiality of personal and financial information.
•  Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed