Scope of Position

The In Suite Dining Cashier is primarily responsible for providing prompt and courteous service. He/she will have knowledge of our room service menu offerings in order to provide guests a quality in-room meal or beverage experience in a hotel environment where attention to detail is key. The In Suite Dining Cashier will ensure the timeliness and service delivery of every meal.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Previous food and beverage experience in a hotel environment preferred.
• Knowledge of Micros or other Point of Sale (POS) systems.
• Must be of minimum legal age to serve alcohol according to state law.
• Food handling certificate & TIPS (Training for Intervention Procedures) certificate an asset.
• Knowledge of food and wine an asset.
• Able to work under pressure in a fast-paced environment.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

• Answer telephones using appropriate etiquette.
• Take all guests’ room service orders.
• Answer questions on menu selections and check on item availability with kitchen Associates.
• Make appropriate suggestions of food and beverages (employs suggestive selling and up selling technique).
• Notify guests and management of delays in service delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Know ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Record transaction in POS system at time of order.
• Complete closing reports and process all payment methods.
• Ensure proper details about the order and pricing/delivery times are communicated to the Kitchen and servers according to hotel standards.
• Check outgoing orders for quality and accuracy of set up.
• Deliver food and beverage items in a timely and accurate manner.

Education

• High school diploma or GED

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Able to work in a fast-paced environment.

• Must be able to work in a fast-paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.

• Requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed The In Suite Dining Cashier job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.