Description:

' Own the Order Management process using SAP S/4HANA, including entry, confirmation, release for shipment and invoicing.

Handling and fulfilling incoming inquiries promptly from existing customers and prospects (phone, email, web-based).

Supporting Regional Sales Managers with inquiries as requested.

Sales support liaison with end-users, agents, distributors and drop-shipment vendors

Providing technical support information, product technical datasheets and customer service to support sales effort.

Handle customer questions on product features, pricing and technical issues.

Accept all calls and inquiries in a friendly, courteous manner, and determine the nature of the call. Perform necessary research and actions to promptly provide resolution.

Customer maintenance of accounts

Provide backup coverage to other team members during vacation and travel

Other miscellaneous projects as required by company.

Skills:

Order entry, Data entry, Customer service, Order processing, Sap, Inventory, Clerical, Purchase order, Customer service oriented, Erp system

Additional Skills & Qualifications:

Knowledge of customer service systems/processes

Knowledge of explosion suppression a PLUS

Knowledge of hazardous area electrical equipment and/or area static control equipment and procedures (preferred but not essential as training will be provided)

Knowledge of IEP & Newson Gale Brands

- Proficiency in English, Spanish would be a plus

Experience with Microsoft programs (Word, Excel) required.

Experience with CRM & ERP systems will be helpful -- Salesforce and SAP a plus

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.