Job Summary

We are searching for a Call Center Nurse-someone who provides quality nursing care to patients by assessing, implementing, and evaluating age appropriate follow up care in amanner that incorporates family centered principals and cost effective care. This position is responsible for assisting with auditing Emergency Center (EC) data files related to level and procedural charges, codes, and quality outcome metrics. The position requires interaction with members of EC staff, leadership, and participating providers.

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Responsibilities

* Documents EC Call in Patient (CIP) information from referring Physician.

* Conducts follow-up phone calls too parent/guardian whose child left without being seen(LWOS).

* Reviews and audits EC charts for appropriate assignment of level and procedural charges andcodes, and for various quality outcome metrics.

* Demonstrates commitment to team, flexibility, professional interpersonal, communication,critical thinking, and customer service skills.

* Accountable for maintaining professional development of self and participates in developmentof others.

* Participates in achieving hospital/ unit goals.

Qualifications

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption

* Bachelor's Degree in nursing Or Associates Degree in nursing with acceptance or current enrollment in a BSN program and signed agreement Or Technical diploma in nursing with acceptance or current enrollment in a BSN program and signed agreement Or Must be currently enrolled in a nursing bridge program working toward an MSN.

* Verified BSN-equivalency or a signed agreement is required.

* Current licensure with the Board of Nursing for the State of Texas is required

* Current BLS from the American Heart Association is required

* (1) year of professional nursing experience

Company Profile

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.