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Location: Houston

FAAS - Finance Managed Services Delivery Senior Manager

At EY, Managed Services (MS) is currently a small part of our Assurance business, but we have significant ambitions to build the next $600mn business aligned to our growth drivers. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to build a sustainable business with over 20x the current market penetration. Join us in this role and you'll be right at the heart of a function that impacts EY, our clients and people, as well as your own career

The opportunity

The Delivery Senior Manager, will work with Solution teams to ensure the delivery of services are established appropriately for the life of the contract, focusing on cross service and multi-solutions for our priority clients, the automation and leverage of technology & data to scale rather than people and driving a common platform for growth.

This position supports the Americas FAAS MS Leader and other leadership team members to support the growth of the MS organization and the execution of the MS strategy including oversight and management of the plan to deliver the $600mn revenue by 2029. The individual will develop a managed services delivery strategy and roadmap and will be responsible for designing and building the Managed Services delivery functions working with our Solutions leaders, which will facilitate the growth of Managed Services focusing on Cost of Delivery, SLA compliance and continuous improvement.

Your key responsibilities

This position will lead team that contributes to management and transformation of delivery within complex engagements and across the portfolio (e.g., multi-divisional, multi-geography) including:

• Enable EY to deliver large scale managed services deals coherently, efficiently and with excellent customer experience over the life of the contract

• Design and execution of delivery strategies for large scale managed services offerings and drive consistency and operational disciplines

• Provide input into specific MS opportunity development and pursuits as needed by the teams

• Establish and operationalize robust MS performance reporting for delivery and service management, including defining appropriate SLAs and KPIs

• Responsible for managing and reporting of performance against defined SLAs and KPIs

• Work closely with the solution teams and SLs to ensure delivery units are appropriately established and adopt a tech-first mindset to complement the domain expertise.

• Participate in Global MS forums to ensure full alignment of MS agenda with market, solution & campaign priorities.

• Responsible for growth, development and scaling of the team

• Be a persuasive advocate and ability to influence while working across service lines to develop and enable solutions for our clients

Skills and attributes for success

How your skills and experience will make an impact, followed by sub-headings:

• Exceptional delivery leadership skills, ability to design, build, motivate and scale into an industrialized operation for the future.

• Deep understanding of delivery centers for global organizations

• Expertise in leveraging technology to enhance business outcomes and client experiences, particularly to scale

• Mind-set of product / service delivery and drive continual innovation and improvements

• Experience managing offshore resources and proven experiencedriving increased penetration rates

• Experience of establishing & managing of complex arrangements such as alliances & joint ventures.

• Experience of managing & transforming of businesses in complex organizations (e.g., multi-divisional, multi-geography).

• Experience of designing & executing global delivery strategies for large scale managed services

• Experience of working with multiple clients across variety of strategy and transformation consulting engagements; including organizational design, service delivery and cost reduction

• Strong people leadership, both in managing a hierarchical organization and partnering skills in influencing and negotiating across organizations.

• Executive presence and strong communications, facilitation, and presentation skills

• Applies diplomacy, interpersonal skills, and conflict resolution. Shows versatility in understanding and working in culturally diverse environments

• Possession of a strong personal code of ethics, including maintaining confidentiality

To qualify for the role you must have

• A bachelor's degree or master's degree

• About 8 years of experience in service delivery operations

• Expertise focusing on managed services, to assist clients achieve a fully optimized realized goal.

• Strong organizational development skills

• A valid driver's license and passport is required

• Use your knowledge to mentor and lead a team of professionals on multiple projects

• The ability and willingness to travel and work in excess of standard hours when necessary

• Access to reliable transportation to/from the EY office and client sites. A driver's license is strongly recommended as ride share and public transportation options may not be available in all locations

What we look for

• Senior Managers who possess the skills and attributes to help drive transformational change across Managed Services

• Developed relationships skills; sustained high-impact senior leadership and engagement team relationships

• An innovative and creative mindset

• Experience working in a geographically dispersed, matrixed organization with a complex stakeholder environment.

• Comfortable managing through ambiguity and complexity, while working in a virtual setting

What we offer

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $142,400 to $325,300. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $170,900 to $369,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

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