Position Summary

Promotes a professional practice imageby efficient performance to facilitate the smooth flow of patients and workthroughout the organization. Receivesand registers patients and visitors in a prompt and courteous manner; managesthe telephone, schedules appointments, prepares charts, collects patientpayments, processes forms.

Job Responsibilities

·Greetspatients and visitors in a friendly, timely and professional manner, whether inperson or via telephone, determines their needs and responds accordingly.

·Obtainsand enters current & accurate demographic and insurance data, includinginsurance cards into patient registration system prior to EMR check-in.

·Obtainssigned financial policy and HIPAA authorizations on all new and annualpatients.

·Verifiesmedical insurance coverage and documents benefits information.

·Demonstratesworking knowledge of medical insurance terminology and primary v secondary, etc

·Collectsmoney at check-in in accordance with window collection policy.

·Maintainssecure and accurate patient payments

·Preparesdaily deposit of office co-pays collected.

·UtilizesEMR and PM system accurately.

·Schedulespatient appointments according to policy as needed. Ensures physician templateis followed; responds to patient referral requests within 48 hrs.

·PreparesEMR charts for clinic’s schedule assigned, obtaining medical records prior toappointment

·Remindseach patient of their appointment for the following day and provides completeinstructions for the visit; notifies patient of applicable payment due.

·Follow-upon patient no-shows; send reminder notices when appropriate.

·Followconfidentiality and HIPAA privacy rules

·Acceptsand signs for mail parcels and other deliveries, notifying recipientimmediately of their arrival.

·Maintainsan orderly, neat and clean front desk area and waiting room.

·Performany other services deemed reasonable by physician or supervisor.

Qualifications

Educationand Experience: High school diploma or equivalent. Aminimum of one year’s experience in a medical office or other healthcaresetting preferred.

Knowledge:Modern operational methods inherent to amedical practice; clerical equipment, operations and processes; must have abasic understanding of medical terms and abbreviations; usage of computersystems; the mechanics of health insurance and PPO networks; various medicalforms, reports and processing methods; patient confidentiality/HIPAAregulations; possess a fundamental knowledge of basic billing procedures.

Abilities:Make a great first impression andsustain it; utilize telephone etiquette and professionalism; exhibit stronginterpersonal skills; follow set routines and be alert to variations to actaccordingly; establish and maintain cooperative relationships with staffmembers; create a responsive, caring environment for patients; respond promptlyto physicians’ directions; maintain medical records in a concise and accuratemanner; react quickly in emergency situations; recognize and prevent possiblesafety hazards; exercise independent judgment; communicate clearly andconcisely; process a variety of medical reports; understand and enforce thefinancial policy of the practice and recognize and correct costly data captureerrors; fosters a positive working environment that is responsive to patientneeds.