Job Description

Summary:
The Collections Analyst serves our customers and helps the Company meet its sales and profit objectives through the appropriate extension of credit and the timely collection of receivables.

Sarnova is the nation's leading specialty distributor of healthcare products, services, and solutions for those on the front lines in our communities and hospitals. We serve those who serve first - EMS, Fire, Police, Nurses, and hospitals. We carry and distribute over 100,000 healthcare products that save and improve patients' lives, every day.

Organizational Impact:
Timely collections help the Company create financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt.

Essential Duties and Responsibilities:

• Work with our customers and account managers to resolve all billing issues in a responsive and professional manner.
• Research discrepancies between the customers' records and expectations with the Company's records. Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company.
• Actively collect payments from customers in a timely manner.
• Lower the Company's exposure to bad debt through consistent and diligent adherence to our collection policy.
• Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers.
• Ensure the timely communication of monthly statements using our customers' preferred method (mail, fax, or e-mail).
• Establish and maintain a standardized routine for sending collection letters (15-day, 60-day, etc.) to our customers.

Skills/Experience Required:

• Effective communication skills, both oral and written.
• Demonstrated ability to work effectively in an integrated accounting system.
• Proficiency in Excel, Word, and Outlook.
• 3-5 years of collections experience, preferably in commercial collections.
• Customer service orientated.
• Desire to take ownership of accounts and develop and sustain successful relationships with our customers.
• Detail-orientated with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues.
• Sense of accountability for results and the results of the collections team.
• Goal centered motivation; results-driven.
• Willingness to do whatever it takes to serve the customer and meet collection goals.
• Ability to work independently with minimum supervision.
• Desire to belong to a team and to contribute to the success of the larger organization.
• Ability to communicate any issues or problems with a supervisor on a timely basis.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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