Us

We manage a small number of very high-value clients who wager on domestic and international horse racing. Headquartered in Las Vegas and fully licensed in the US, our goal is to provide unparalleled technical solutions and services to our clients.

You

For this role we are seeking a motivated, detail-oriented individual who approaches problems with a high sense of urgency. A successful applicant will be an integral part of a developing team, with the ability to influence the direction of processes and make a true difference. This is a night shift schedule.

Responsibilities include:

· Monitoring connectivity of Information and Wagering systems

· Validating high frequency data feeds for latency, completeness and accuracy of data

· Opening, tracking and updating incidents in our Incident Management System

· Engaging internal and external support channels and driving timely resolution of detected or reported issues, facilitating escalations as needed

· Providing accurate and professional communication to clients and service providers

· Maintaining an operations calendar and executing business operations tasks accurately

· Maintaining business and technical documentation as processes evolve

· Undertake ad hoc research and development projects

· Recommending procedural modifications or improvements

Skills and Experience

You should have:

· Office 365 proficiency: Outlook, Excel, Teams, SharePoint, Word

· A fundamental understanding of Network Communications and PC support

· Highly proficient communication skills, both verbal and written. A true attention to detail is really important for us

· Ability to log, engage on, and track incidents and service requests from inception through resolution

· Ability to understand, follow and refine business process flows

· Ability to function in a fast-paced, time critical environment

· Ability to work alone for extended periods of time

As a member of our technology team, it is important that you are:

· A self-starter who is detail oriented

· Able to provide technical support as needed for a 24/7 operational environment, shift work will be required

· Comfortable collaborating with developers and other contributors using Azure DevOps and Microsoft Teams

· Familiar with cloud environments

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• 1 year

Schedule:

• Night shift
• Rotating weekends

Experience:

• Help desk: 1 year (Preferred)
• Windows: 3 years (Preferred)

Work Location: In person