Description
Position Title:BFH Housing Case Manager
Program/Dept:Supported Housing Program
Reports to:Program Director
Classification:Regular, Full Time, Non-Exempt
Compensation:$30.45/hr Full Benefits Package
Agency Description: Founded in San Mateo, California, in 1964, Caminar's thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization's portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. We are expanding capacity into Contra Costa County to address the increasingly complex needs of individuals and families.
Position Description: Under supervision of the Program Director, the Housing Case Manager provides Prevention/Diversion and Rapid-Rehousing services to Bringing Families Home client families who are homeless or at risk of homelessness. The goal is to house and keep families housed together, and to prevent involvement in the foster care system.
Essential Duties & Responsibilities:

• Develop and maintain a respectful, caring, and empowering relationship with clients
• HMIS intake, notes, VI-SPDAT assessment
• Work with the Housing Navigator to ensure clients remain housed, and to facilitate housing placements for those in need of housing
• Maintain a client caseload of at least 14 Rapid Re-housing clients and 15 Prevention/Diversion clients
• Collaborate with County staff from H3 and EHSD; maintain relationships with other service providers
• Identify housing barriers and where direct financial assistance will preserve or facilitate housing, such as paying past due rent, utility bills, deposit
• Drive own or agency vehicle to client destinations, documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner
• Help client tenants get funds for security deposits when appropriate, from local charitable organizations
• Document in a timely manner all objectives and interventions according to agency, quality assurance and HUD requirements
• Perform all job functions in cooperation with the supervisor, other staff on the case management team, and other service providers involved in the goals of case management treatment effort, including sharing information regarding progress in the case plan
• Participate in staff meetings and attend other meetings, as assigned
• Attend and participate in regularly scheduled supervision sessions
• Attend and complete trainings as assigned and in a timely manner
• Participate in promoting a safe, healthy, and clean working environment at all times consistent with applicable laws, industry standards and the agency's own Health & Safety Program
• Complete and submit accurate time sheets and absence reports to program management in a timely manner
• Promote within the agency and with the general-public the philosophy and practice of social rehabilitation
• Actively nurture and advance the cooperative, harmonious and teamwork-oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization's mission, philosophy, policies, and procedures
• Perform other related duties, responsibilities and special projects as assigned

Experience, Qualifications, Skills & Abilities:

• Must be passionate about Caminar's mission
• BA/BS in a mental health or human services related field. Absent BA/BS, a minimum two-years (4000 hours) of verifiable program experience in the provision of direct services to individuals with severe mental illness is required
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience with web-based time and attendance and staff training and development system strongly preferred
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability

• Problem solving-identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Customer Service-manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service
• Oral and written communication-speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally
• Quality management-looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Adaptability-adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Dependability-is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

• Safety and security-actively promotes and personally observes safety and security procedures, and uses equipment and materials properly
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc.. Must be able to speak clearly and understand/be understood using the English language
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas,

several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days

• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices
• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies
• Must have a personal cell phone with reliable service and, if applicable, a data plan to use for business purposes. Stipend will apply
• May be required to obtain and maintain First Aid and CPR certification

Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org
2600 South El Camino Real, Suite 200, San Mateo, CA 94403 (t) 650.372.4080 (f) 650.393.8922 www.caminar.org