**Assistant Manager - Origins - 35 Hrs - Harvard Square - Cambridge, MA**

CAROUSEL_PARAGRAPH

* Cambridge, Massachusetts

* Retail - Store

* 2122670

* Origins

Origins ** Share Job**

Ensure customer needs are met, to brand standards/ immersive of brand experience. Assist the Manager in ensuring complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability.

They will collaborate with the Manager to assist with employee coaching, creating schedules, and assigning duties. They will support their location and employees in conjunction with the Manager and will motivate the team on the sales floor to achieve sales, service, and productivity goals.

KEY ROLES AND RESPONSIBILITIES

**Consumer Experience**

* Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand

* Ensure high standards for consumer experience.

* Respond to customer complaints and concerns in a timely manner.

* Tour the sales floor regularly, observing consumer interactions to identify or resolve urgent issues.

* Maintain awareness of consumer trends in the retail industry and have full knowledge understanding forthcoming consumer initiatives.

**Drive Sales Results**

* Reinforce Managers expectations to the team in driving sales, excellent consumer experience and quantifying the teams ability to meet and/or exceed sales and services goals.

* Assist the Manager on analyzing the business and identify sales goals/targets to be set, and strategize client engagement to acquire, convert, and retain clients.

* Proactively engage the team on they are using training knowledge to drive sales and demonstrate the ability to identify top performers.

* Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization.

* Leverage clienteling/CRM (Customer Relationship Management) tools to capture customer profile and utilize client book every day to connect with customers for outreach, replenishment and to drive sales

**Recruit and Build Talent**

* Assist the Manager to recruit, retain and develop a high-performing and diverse team.

* Monitor individual performance to grow the overall sales performance.

* Deliver effective sales coaching: modeling, observing and providing feedback to ensure effective delivery of sales techniques for varying consumer profiles, including cross selling techniques to ensure sales goal achievement.

* Assist the Manager on developing the team on consumer experience through coaching-in-the-moment and scheduled one-on-ones.

* Ensure staff is well-versed in brand messaging and product knowledge.

* Partner with the Manager manage team relation opportunities and ensure compliance with policies & procedures.

**Manage Operational Excellence**

* Partners with Centers of Excellence, POS, Education, Sales & Analytics, Freelance to more effectively manage and lead business.

* Develop good working relationships with Brand leaders, COE staffs, and POS teams.

* Assist in maximizing selling staffs productivity through hour utilization, schedule optimization, and goal management.

* Assist the Manager with aspects of visual merchandising and elements in the environment, including implementing visual directives, maintaining impeccable visual standards for all product on counter, both on sales floor and back of house, and elevating the customer experience.

* Assist the Manager in proactively managing inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit business.

* Adopt and adhere to policies & procedures set-forth by The Company

* Meet all safety standards and assist the Manager to ensure all members of the store or counter team are current on safety trainings

* Ensure adherence to image guidelines

**Build Brand Loyalty**

* Promote use, educate team and adoption of all direct-to-consumer tools from the brand to drive new customers and consumer retention.

* Assist the Manager to execute innovative events in partnership with field leadership, corporate directive. Use learnings to maximize effectiveness of the market calendar long term.

BRAND SPECIFIC EXPECTATIONS

Our Origins Assistant Tribe Leaders- exude positive energy, embrace a healthy lifestyle and approach to skin care. They have a sense of wonder, wisdom, and well-being and love to share their passion to help others. Our leaders dont need to be perfect they just need to be real.

Our Assistant Store Leaders are enthusiastic, have an entrepreneurial spirit, share their positive energy, and have a can-do attitude. Our leaders need to be warm, have an authentic personality, passion for conversational storytelling and curiosity to never stop learning.

Our leaders believe in giving back and doing good deeds for the planet and community. Our leaders have a courageous sense of exploration and discovery.

Assistant Tribe Leaders need to instill that same passion, positive energy, curiosity, and authenticity in their fellow Tribe members.

* 3 in retail industry and 0-1 years management experience in retail POS stores/counters preferably Beauty industry

* Solid understanding of product knowledge, events, operations, retail culture and cosmetic industry

* The ability to Be the Best and deliver the highest quality service levels in the beauty market

* Ability to assist Manager to coach and develop direct employees to achieve sales goals

* Ability to assist Manager with team to achieve customer service targets

* Understanding of the current beauty trends and ability to leverage those insights to drive sales

* Business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

* Retail store operations experience including inventory and POS hardware and platforms

* Ability to see problems and develop action plans to get past them (inventory/stock issues, logistical issues related to events, etc.)

* Ability to communicate effectively.

* Ability to work in a fast-paced collaborative environment.

* Ability to work retail hours including days, nights, weekends, holidays, and special events.

* Proficient in Microsoft office.

* Must be able to stand and walk for length of shift

* Ability to lift up to 30 lbs.