**Overview**

**About the Company:**

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

**Primary Focus**

The Desktop Analyst Provide day-to-day operational service and support for defined desktop services, solving complex hardware and software issues with a focus on clients Microsoft environment. Respond to and resolve user issues and support upgrades and patches to maintain a security environment. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

**Responsibilities**

**Job Responsibilities**

Respond to and resolve issues focusing on the Microsoft environment and AWS

Support Service Desk and other members of the Desktop support team

Document SOPs and Knowledge Base articles

Monitor MS alerts and assist with M365 upgrades and security patches

Creation and deployment of application packages (SCCM, Intune).

Other duties as assigned.

**Qualifications**

**Minimum Job Skills and Qualifications**

Minimum Qualifications:

High school diploma or equivalent and/or 8 years of equivalent work experience

Bachelors degree or technical training in Computer Science, Information Systems Management preferred.

3-5 years experience working as a Senior Desktop Support analyst in an enterprise environment support > 1,000 users

Certifications in Microsoft and AWS is a plus.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Excellent communication and customer facing skills

Strong administration skills in Intune, Autopilot, SCCM (MECM)

Application packaging and deployment (SCCM, Intune)

Patching with Windows Update for Business,

PowerShell scripting

AWS Workspaces and AppStream

Terraform and Harness experience would be a plus.

Proven expertise in providing superior and dynamic service in Operating System image building and maintenance

Superior technical knowledge, with experience in multiple aspects of client-computing services

Experience working collaboratively with suppliers and third-party vendors

Ability to quickly analyze a situation and react appropriately and effectively

Effective prioritization skills

Drive and enthusiasm

Self-starter

Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

**Reports to** **:** Program Manager

**Working Conditions**

Professional Office Environment

Must be physically and mentally able to perform duties while standing for extended periods of time.

Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace.

May be asked to travel for business or professional development purposes.

May be asked to work hours outside of normal business hours.

**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._

**Affirmative Action/EEO Statement:** _Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer._

**Pay Range**

USD $30.00 - USD $35.00 /Hr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1346/senior-desktop-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

**Location** _US-N/A_

**ID** _102295_

**Category** _Information Technology_

**Position Type** _Full-Time Hourly Non Exempt_

**Remote** _Yes_

**Clearance Required** _None_