JOB SUMMARYInteracts with customers; gives information in response to inquiries about accounts, products, and services.JOB RESPONSIBILITIESTakes care and settles customer complaints and special ordersAnswers customers’ questions regarding product or service and operations or maintenanceReceives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two yearsTalks with customers by phone to ensure the best service possibleInterviews customers to obtain information and explain available servicesInvestigates and corrects errors, following customer and company recordsAdjusts complaints concerning billing or services renderedRefers complaints of product or service needs with other departments as required to ensure customer serviceQUALIFICATIONSHigh school diploma or the equivalent1 years of experience and working knowledge of logistics and/or supply chain management as well as Inbound and Outbound warehouse processesAbility to work independently on multiple threads of work, possess strong analytical skills and be highly organizedMust have a strong customer focus and be self-motivatedAble to perform data analysis using Microsoft Excel, Word, Access and PowerPointDesirable Qualifications:Bachelor’s degree in logistics, accounting, engineering, business or financePrevious experience with warehouse management systems (preferably SAP)Background in warehousing, customer service, records accuracy or inventory managementExcellent communication, analytical, interpersonal and leadership skillsPHYSICAL REQUIREMENTSWork is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.ADDITIONAL INFONeovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone – employees, customers, business partners, or others – on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.