Job Description
JOB SUMMARY:
The WSOP Temp Cage Supervisor is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for cash and all other associated cage functions. Cooperates with team members within the department, as well as with other departments. Must be able to execute all cage cashier functions to include but not limited to:
functions to include but not limited to:
AML/Title 31
Answer telephones
Issue Caesars Rewards cards
Wire transfers
Chip redemptions
Credit Card Transactions
Numerous bank accountabilities
Foreign chips
POKER JOB DUTIES INCLUDE BUT NOT LIMITED TO:
•Ability to work all Poker Cage transaction types
•Process event registrations, payouts, and STS transactions in Bravo system
•Live action and WSOP.com transactions
•Safe Deposit Box issuance/returns
•VIP Services
Responsible for cashier accountability in all WSOP cages
Assisting/verifying cashier transactions
Assisting Main bank/Chip bank
Assist in Voiding WSOP transactions
Manage and process TBIC and Safekeeping
Review and assist all AML transactions
ESSENTIAL JOB FUNCTIONS:
Ensure excellent guest service.
Always present oneself as a credit to the department
Manages overall shift operations
Supervise and direct subordinate cage staff to include selection, training, discipline, scheduling and counseling
Monitor and track employee files and documentation
Evaluate employee performances, coaches and provides feedback
Maintain cash, chips and cash equivalents on hand for cage operations
Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
Protect company assets.
Able to work and train all cage bank areas and functionalities
Ensures compliance with all applicable laws, AML, T31, regulations, company policies and procedures for these areas of responsibility
Provide assistance to other departments.
Must be able to stand for long extended periods of time.
Must be able to lift up to 35 pounds.
Must be able to push/pull heavy carts on the casino floor.
Must be able to bend, reach, kneel, twist, and grip items while working at assigned area.
Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machine, PC computers, fax machine, photocopy machine.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must be able to work in moderate to loud noise conditions
Must be able to work entire length of WSOP
QUALIFICATIONS:
•Must be 21 years of age or older.
•Any combination of education, training or experience that provides the required knowledge, skills and abilities.
•Minimum of 3-5 years gaming experience preferred
•Minimum of 1-2 years related supervisor experience preferred
Knowledge of Title 31
Ability to communicate with all levels of management in a clear, friendly, and confident manner.
Must be able to get along with fellow team members and work as a team.
Must present a well-groomed appearance.
Must be self-motivated and be able to handle more than one function at a time by being well organized.
Must be able to read, write, speak and understand English.
Good mathematical and clerical aptitude for accurate record keeping.
Excellent customer service skills a must.
Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.