Job Description
Job Summary:
Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments while partaking in genuine interactions that provide the highest level of guest service.
Essential Job Functions:

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• The ability to work in a fast paced and multi-task-oriented environment.
• Be able to schedule appointments with accuracy and in a timely manner in person and over the phone.
• Candidate must demonstrate computer knowledge with proficiency in Excel, Word, Microsoft office and outlook.
• Handles the computer booking system and all cash handling procedures with accuracy and ease.
• Answer phones promptly and friendly.
• Work well under pressure and handle multiple guests at one time.
• Knowledge of all spa treatments, salon services and retail items with the intent to suggest service offerings to best tailor the client's needs
• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items
• Maintain bar levels and stock retail times, spa brochures and office supplies
• Perform other tasks as assigned by Manager or Assistant Manager.

Qualifications:

• High school diploma or equivalent.
• 1-2 years Reception desk and/or salon/spa experience.
• Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills.
• Must be multitask oriented.
• Must be detail oriented, friendly, outgoing and have excellent communication skills.
• Must be able to tolerate a close-knit environment with constant co-work involvement
• Must be able to work well with others and as a team.

Physical, Mental & Environmental Demands:

• Able to lift up to 25 lbs.
• Able to stand for a long period of time (up to an average 8-hour shift).

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About Us
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR. Join our team, where our mission is to "Inspire Grown Ups to Play!"
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.