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Cabinets.com is a fast-growing internet retailer specializing in high quality, semi-custom, discount kitchen cabinets. We offer competitive compensation, a convenient Brandon/Tampa location, a casual, collaborative environment where team members can make a positive impact and grow within our organization.
We are currently adding one Specialist to our Customer Service team . All Customer Service Specialists must have well-developed verbal and written communication skills; thorough knowledge of the service or product and ability to describe its functions, features and details to customers over the phone and through email/chat. Customer service specialists must be able to respond to customer complaints, requests and inquiries in a professional and timely manner. This is not a call-center environment.
Duties and responsibilities
· Answer and direct phone calls, emails, and online chat related questions.
· Work closely with other team members to ensure all customer needs are being met in a timely and professional manner
· General office and administrative tasks
· Assist customers with technical problems when using our products or services
· Assist customers will all shipping related questions
· May assist with the Customer Claims process for damaged/missing product
· Follow up with customers to ensure their issues are resolved
· Escalate tickets to management as needed.
· Gather customer feedback and share with Product, Sales and Marketing teams
· Qualifications
This position will be office-based in our Tampa/Brandon office for a minimum of the first 90-days of employment. Most of our teams are currently working a hybrid schedule which requires 2 days a week/every week in the office and the remaining 3 days at home. All hybrid employees are required to maintain a designated work space in their home; free from interruptions and distractions and provide their own internet service. Hybrid may be available after all training is satisfactorily completed. This decision will be made by management at the appropriate time. Work hours for this position will be Monday through Thursday 9:00 am-6:00 pm and Friday 8:00 AM-5:00 pm est. Full time employees enjoy a regular Monday-Friday schedule along with a complete benefits package including paid time off, holiday pay, 401(k), medical/dental/vision and life insurance opportunities
Cabinets.com is an equal opportunity employer; we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristics.
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Full Time
$46k-59k (estimate)
04/27/2024
05/14/2024
cabinets.com
TAMPA, FL
25 - 50
2009
Private
BENJAMIN GORDON
$10M - $50M
Business Services
Cabinets is an online platform that allows users to shop for cabinets knobs and kitchen sinks.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Customer agents talk to customers on behalf of businesses and companies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.