Job Title: Branch Services Manager - Buncombe County Public Libraries
Department: Library
Hiring Range: $79,591.93 - $97,831.77
Compensation Grade: 3009
Compensation Pay Range: $79,591.93 - $123,367.48
Posted Internally and Externally
Job Posting End Date: April 21, 2024
This position is responsible for supervising Buncombe County Public Library's 11 library branch managers and serving as a key member of the Library's administrative team. The position also has leadership responsibilities for a number of different library system initiatives, projects, and programs. The ideal candidate will be an innovative, community-oriented professional with a passion for public service and the ability to lead, motivate, and inspire staff.
Purpose of the position:
The purpose of this position is to perform advanced administrative, supervisory, and professional library work managing and directing information services and collections for the library.
Minimum Education, Training and/or Experience (required at time of hire): Master's degree in library science from an American Library Association (ALA) accredited school and five (5) years of related library experience, including at least two (2) years of management or supervisory experience; or an equivalent combination of education and experience.
Supervisory/Leadership Responsibilities : Supervise a division, program, or process with accountability for operations and results, responsibility for employee development, assignment and flow of work, and appraisal. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation and service quality of the division, program, or process. May assist with developing budgets and/or distributing budgeted funds.
Essential Functions of the position:

• Responsible for managing and supporting other Branch Managers in all aspects of library operation including, but not limited to, patron experience, building maintenance, resource management, fielding patron concerns, strategic partnerships, interfacing with other County agencies, and performance management of staff.
• Supervise professional, paraprofessional, and non-professional employees in program area and develop program goals and objectives; perform various personnel management duties which include interviewing applicants, recommending for hire, training personnel, completing employee performance evaluations, assisting in staff development, and maintaining staff schedules.
• Plan and develop divisional goals and objectives; assist in planning and developing goals and objectives for the library system.
• Determine program and service needs and ways to improve or expand services in areas of concern; analyze community trends and organizational data, including required reporting; and developments and coordinate program efforts accordingly.
• Serve as back-up to the Library Director when necessary.
• Represent the library through various media on a public relations and public information basis.
• Select books and library materials for acquisition based on the needs of the library and community relative to budgetary limitations.
• Provide professional assistance to patrons, introducing patrons to resources and other tools.
• Balance register, prepare deposits, and maintain related reports.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of Professional library principles, practices, and techniques.
• Knowledge of community reader interest levels, books, authors, and online resources.
• Knowledge of library information resources and familiarity with common consumer digital services.
• Knowledge of current literature, trends, and developments in the field of library science appropriate to the areas of assignment.
• Knowledge of computers, software, library computer and research programs, and online databases.
• Ability to express ideas and communicate effectively both orally and in writing to a variety of library constituents.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships as necessary by work assignments.
• Ability to supervise and plan activities for subordinate employees.

Buncombe County has a very rich benefits package, including an 8% contribution to our 401(k), which is a free contribution, not a match. We also have a pension, excellent health insurance, free unlimited physical therapy, and generous paid time off plan including 13 paid holidays, 12 days of sick leave that roll over each year, vacation accruals starting at 10 days per year and increasing with service, plus 2 front-loaded days of PTO and up to 3 additional days of PTO each year as a reward for joining our voluntary wellness program.
In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.
Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.