About our Company: 

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.

Hotel Magdalena is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo’s Coffee in Austin; Hotel Havana and Ocho in San Antonio; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; and Shady Villa Hotel in Salado, Texas.

We're looking for:

A Rooms Division Manager will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include but are not limited to management of Front Desk and Housekeeping teams and operations while ensuring indulgent service is given to Bunkhouse guests.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Furthermore, the Rooms Division Manager must develop and maintain the company’s culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

Knowledge, Skills, and Abilities: 

• Seven (7) years related experience in hospitality or service industry
• Front Desk and/ or Housekeeping experience required
• High School diploma or general education degree (GED). College degree preferred. 
• Attention to detail
• Excellent verbal, written, and graphic communication and interpersonal skills
• Strong organizational skills
• Ability to speak, read, write, and understand the primary language(s) of the workplace
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand Property Management Systems and other programs
• Bilingual preferred 

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Serve as an example for staff by adhering to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Develop departmental objectives, budgets, policies, procedures, and strategies
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Implement inventory standards and procedures to consistently conduct an accurate inventory
• Perform personnel actions such as hiring and disciplinary action, in coordination with Assistant General Manager and other managers as necessary
• Train and supervisor Front Desk and Housekeeping staff, including holding staff accountable for performance through regular evaluations
• Manage the guest experience to heightened cleaning and safety protocols. Promote cross-training and education between the front office and housekeeping to ensure accuracy and standards set forth by the Bunkhouse design team
• The Rooms Division Manager will ensure and maintain proper coverage in departments to include filling in when necessary to maintain productivity levels and enhanced guest experience
• Work closely with Human Resources to maintain awareness of documentation needed and retained in employee files
• Ensure all guests receive indulgent service through guest name recognition, concierge services and flawless check in and out procedures, etc.
• Oversee the VIP program and overall guest experience (GEM) and ensure team members who support this effort are trained
• Manage and approve Front Desk and Housekeeping timecards to include data entry of departmental schedule, historical tracking, checking for accuracy to meet payroll deadlines
• Maintain accuracy with all accounting and billing and end of month procedures
• Process all Travel Agent commissions
• Act as the point of contact for guest complaints and concerns in the absence of the Assistant General Manager
• Assist Front Office as necessary, including response to overnight calls
• Maintain a high level of cleanliness and safety in the work area and uphold housekeeping standards
• Coordination with the Engineering team for Rooms equipment purchases and repairs to ensure that all equipment is maintained in good, safe working condition
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Maintain open lines of communication across all departments with staff and management via email, logbooks, meetings to ensure hotel needs are met
• Maintain an increased awareness of safety issues through the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.