Position Purpose:
To facilitate and manage the housekeeping and laundry team to maintain the guest rooms and public areas of this facility in accordance with hotel standards and reflecting the high expectations of our guests and patrons.
Knowledge, Skills, and Abilities:
•Maintain inventory of chemicals and cleaning supplies.
•Maintain inventory of all guest room supplies, towels, and linens.
•Maintain all inventory expenses and staffing levels within budgetary guidelines.
•Inspect all rooms after cleaning, correct any minor issues before relaying problems to the Housekeeping Attendant.
•Send Housekeeping Attendant back into rooms with major or recurring cleaning issues and re-inspect the room after corrections have been made.
•Bring all lost and found items to the housekeeping office for logging and storage.
•Be knowledgeable of emergency procedures.
•Answer incoming calls courteously and efficiently and respond to guest requests and questions.
•Check guests in and out and make future reservations and make notes in the computer database.
•Post and rebate room tax and other miscellaneous charges to guest accounts.
•Administer hotel guest payment policies.
•Be knowledgeable of all promotional rates.
•Maintain daily inventory of available rooms.
•Notify maintenance or housekeeping of all reported problems.
•Maintain hotel key security system and safety deposit boxes.
•Report all lost and found items and inquiries to the Hotel Manager or Housekeeping Supervisor.
•Open and close shifts and make cash drops.
•Ensure all cash, credit cards, and change funds are balanced throughout the shift.
•Communicate all guest suggestions or complaints to the Front House Manager.
•Monitor guest needs and check for guest satisfaction as required.
•Maintain a clean and organized work area.
•Become familiar with casino events and promotions to accurately inform guests.
•Accept payment and operate point of sale system.
•Obtain and maintain a gaming license.
•Comply with Title 31 requirements.
•Perform other duties as assigned.
Requirements
Education/Qualifications:
•Prior Front desk experience is preferred.
•Must be at least 18 years old.
•Requires a high school diploma or equivalent.
Licensing:
•Must be able to obtain and maintain the required Gaming License
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.