Position Purpose:

To ensure courteous and efficient services to guests while maintaining all food preparation and service standards in a safe, accident-free environment.

Knowledge, Skills, and Abilities:

• Prepares quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Become knowledgeable of all menu items.
• Clean or sanitize work areas, utensils, or equipment.
• Prepares a variety of customer beverage orders such as espresso drinks and coffee.
• Scoop ice cream to fill customer orders.
• Answers guest questions regarding coffee blends, preparation, and product freshness.
• Answers guest questions regarding ice cream flavors.
• Maintains the highest quality, consistent product standards.
• Follow all drink recipes and procedures.
• Maintain sufficient inventory of all supplies.
• Provide courteous and efficient guest service.
• Ensure the highest standards of guest satisfaction and safety.
• Communicate all concerns and guest complaints to the Food and Beverage Management.
• Become familiar with casino events and promotions to accurately inform guests.
• Accept payments and operate point of sale system to track orders and record sales.
• Secure all monies in a locked bank bag and be responsible for maintaining zero balance at the end of shift.
• Operate point of sale system to track orders and record sales.
• Ensure the Sweet Shop is clean and organized.
• Restock items as needed.
• Comply with tip reporting procedures and Title 31 requirements.
• Obtain and maintain a gaming license, and food handler’s permit.
• Performs other special projects and duties as assigned.

Education/Qualifications:

• Must be at least 18 years old.
• Requires Food Handler’s Permit.

Licensing:

• Must be able to obtain and maintain the required Gaming License.

Work Requirements:

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.