Reporting to: Director of Technology

Department: Tech Department

Full Time/Hourly

Job Description:

We are seeking a highly motivated and tech-savvy IT Assistant to support our Director of Technology. This role is essential in ensuring the smooth operation of our IT infrastructure and the successful implementation of new technology solutions. The ideal candidate will be a problem-solver, a quick learner, and have a strong passion for technology. This role will require troubleshooting and deploying solutions on the Shopify platform, so experience using Shopify is a big plus.

Job Duties & Responsibilities:

• Assist the Director of Technology in managing and implementing IT projects.

• Provide technical support to our team, resolving issues related to hardware, software, and network systems.

• Assist in the maintenance and administration of our IT infrastructure, including Google Workspace, Shopify, and Microsoft Office.

• Help ensure data security and compliance with industry standards and regulations.

• Collaborate with other departments to identify technology solutions that support business objectives.

Expectations & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 1-2 years of experience in an IT support role, preferably in a fast-paced environment.

• Strong understanding of Shopify including theme deployment and management.

• Experience with database management and data security practices.

• Excellent problem-solving skills and the ability to work independently.

• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

• Proficiency in Microsoft Excel/Google Sheets, demonstrating strong analytical and data management skills.

• Comfortable with language learning models and experimenting with AI tools, showing a willingness to innovate and adopt new technologies.

Location:

• This position is based in our New York City office, 4 days a week in the office.