Position: Client Account Manager - IT Equipment and Services

Position Overview: We are seeking a dynamic and motivated Client Account Manager to join our team. The ideal candidate will fill a multifaceted role that involves client relationship management, strategic planning, service delivery oversight, fiscal management, risk mitigation, and continuous improvement to drive customer satisfaction and business success.

Responsibilities:

o Client Relationship Management:

- Building and maintaining strong relationships with clients.

- Understanding clients' business needs and objectives.

- Acting as the primary point of contact for clients, addressing their queries and concerns promptly.

o Account Planning and Strategy:

- Developing account plans and strategies to meet clients' goals and objectives.

- Identifying opportunities for upselling or cross-selling IT services based on clients' needs.

- Collaborating with the sales team to develop proposals and pitches for new business opportunities.

o Service Delivery Oversight:

- Monitoring service delivery to ensure it meets clients' expectations and SLAs (Service Level Agreements).

- Coordinating with internal teams (e.g., technical support, project management) to resolve any issues or escalations promptly.

- Conducting regular service reviews with clients to gather feedback and improve service delivery.

o Financial Management:

- Managing the financial aspects of client accounts, including invoicing, budgeting, and forecasting.

- Tracking revenue and profitability for each account, identifying areas for cost optimization or revenue growth.

o Contract Management:

- Negotiating and renewing contracts with clients.

- Ensuring contract compliance and addressing any contract-related issues.

o Risk Management:

- Identifying potential risks or challenges related to client accounts and developing mitigation strategies.

- Proactively addressing any issues that may impact client satisfaction or retention.

o Reporting and Analysis:

- Generating regular reports on key performance indicators (KPIs) such as client satisfaction, revenue growth, and account profitability.

- Analyzing data to identify trends, opportunities, and areas for improvement.

o Communication and Collaboration:

- Facilitating communication and collaboration between internal teams to ensure seamless service delivery.

- Keeping clients informed about new services, industry trends, and relevant updates.

o Continuous Improvement:

- Staying updated with industry trends, technologies, and best practices.

- Proactively suggesting improvements to processes, workflows, or services to enhance client experience and drive business growth.

o Customer Advocacy:

- Acting as a customer advocate within the MSP, representing clients' interests and ensuring their needs are prioritized.

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field preferred or at least 5 years equivalent experience.

Proven track record of success in inside sales, preferably in the IT industry.

Strong understanding of IT equipment; servers, networks, endpoints and software services, and Microsoft licensing, and have the ability to effectively communicate technical concepts to non-technical audiences.

Excellent communication skills, both verbal and written, with a professional and engaging phone manner.

Strong negotiation and closing skills, with a focus on achieving results and exceeding sales targets.

Ability to multitask and prioritize workload in a fast-paced environment; tracking and following up on leads, updating CRM systems with relevant information, and providing regular reports on sales activities and performance metrics.

Proficiency in Microsoft Office Suite.

Benefits:

Competitive salary and commission structure.

Comprehensive health, dental, and vision insurance plans.

Paid time off and holidays.

Ongoing training and professional development available.

Fun and collaborative work environment with opportunities for advancement.

Join Our Team: If you are passionate about technology and sales, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team and take your career to the next level in the exciting world of IT sales.