Job Details
Job Location
BHI Bristol Hospital Main Cam - Bristol, CT
Position Type
Full Time
Job Shift
1st Shift (Days)
Description
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health and the Medical Group your choice.
The Community Education Manager, in conjunction with the unit's Program Director, is responsible for the planning
and implementation of a comprehensive community education program. He/she coordinates the referral
development/sales process, develops and maintains accurate community education information and account
management systems, as well as coordinating the unit's internal and external communications program.
This is a full-time position (36 hours per week) and hours of work and days are subject to the needs of the Program which
operates on a 24 hour; seven days a week basis. This position may have contact with patients who have moderate to severe psychiatric concerns and/or behavioral issues. There is the possibility this position could be exposed to violent behavior from patients and/or behavioral
issues as part of their daily duties.
To perform this job successfully, an individual must be able to perform each essential core function satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and ability necessary to perform this job.
Works in partnership with community-based providers, hospital administrative staff, clinical staff and Unit leadership to develop and implement programs that promote Unit behavioral health programs within designated area/communities
Administers the management information system. Evaluates data collected and utilizes reports to plan referral development and community education activities and to determine the success of these efforts.
Maintains a thorough understanding of the services provided by the program, admission criteria and patient characteristics and effectively communicates this Responds to all requests for general information about the unit's treatment program and provides information about appropriate topics -in response to common requests. Informs Leadership of any adverse publicity information to current and potential referral sources including medical staff and hospital clinical department manage
Coordinates and implements a focused account management system
Develops, Maintains, and continually updates a comprehensive, categorized mailing list
Maintains a historical record of unit activities including news clips, photographs, and public relations in portfolio
Monitors all admissions, inquiries and discharges and enters data into the approved EMR
Promotes and facilitates community relations opportunities within the designated area
Represents Program leadership at client and community functions
Works with health centers, community-based organizations, insurers and community coalitions to develop programs, events and new initiatives that promote marketing and Unit program objectives
Works with the Program Director to develop marketing plans for the program
Coordinates the referral source surveys in compliance with company standards
Disseminates pertinent finding/data to referral sources as needed
Attends all Program, Hospital, provider and staff meetings as required
Provides ongoing assessment and assessment of referral source satisfaction.
All other duties as assigned
Qualifications
Education: Bachelors degree in related field
Experience: One to three years of experience in hospital or psychiatric setting
Knowledge, skills, and abilities required
a. Proficiency in Microsoft Excel, Word, and Power Point
b. Excellent interpersonal, telephone, written, and customer relations skills
c. Willingness to adjust personal schedule in case of workload fluctuations or other departmental needs
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee frequently is required to stoop, kneel, or crouch. The employee is occasionally required to walk or stand. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.