About The Role

• Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
• Working with Installation Managers to ensure service standards of installers and installations are maintained
• Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
• Supporting the showroom team with issue resolution where required to central customer service and installation teams
• Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
• Ongoing recruitment of exceptional Kitchen Sales Consultants, Design Managers and Weekend Sales Advisors to achieve showroom targets and budgets

About You