Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings in response to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

DEIB Statement: Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse range of experiences that enrich our community each day.

Summary: The Family Services Coordinator is responsible for the overall coordination of family and recovery services, for maintaining the overall security of the residence, for ensuring the well-being of residents, and for supporting staff in the development and delivery of services for the families being served by Lotus House.

Schedule: Monday - Friday 10:00 AM - 6:00 PM (40 hours)

Essential Duties & Responsibilities:

1. Develop family and child care and support plans, based on assessed needs and family goals.
2. Conduct and Update individual/family needs assessment with each family's participation to develop an individualized service plan for the appropriate family involved, noting needed, desired, and requested services and resources.
3. Develop, implement, promote, facilitate, and document weekly groups for clients, utilizing internal and community-based resources to meet the diverse needs of the client population.
4. Maintain an up-to-date print and web-based list of family services-related resources, including information about local educational/social community events, access to schools, transportation, and childcare resources.
5. Assist with the oversight of family activities and intake, assessment, and orientation of new residents.
6. Plan, organize, and lead regular outings and field trips for residents and their children to educational and recreational events.
7. Coordinate events and activities onsite for program participants to encourage stability and individual/family goal attainment.
8. Build and maintain positive relationships with outside providers, community groups, families, and other service providers.
9. Maintain the upkeep of the indoor and outdoor play spaces.
10. Assist with daily office and administrative functions.
11. Assuming responsibility for the program in the absence of the Program Manager
12. Respond to emergencies according to agency and program policies and protocols.
13. Provide coverage to individuals as needed.
14. Participate in after-hours on-call rotation.
15. Maintain core training certifications including being trained on the supportive housing model.
16. Knowledgeable in the areas of; Supportive Housing, Addiction, Trauma Informed Care, and Medication Management
17. Other duties as assigned

Required Education/Experience:

1. Bachelor's degree in a related field preferred
2. Individual and group counseling experience required
3. Minimum of five years experience working with people who suffer from the Disease of Addiction or psychiatric disabilities, three years supervisory/administrative capacity.

Required Skills/Knowledge:

1. Excellent verbal and written skills, as well as presentation skills.
2. Excellent organizational and problem-solving skills.
3. Demonstrated ability to effectively manage staff.
4. Demonstrated ability to foster positive relationships.
5. Demonstrated computer proficiency.
6. Ability to maintain records accurately and thoroughly
7. Capable of responding to crisis
8. Have the ability to recognize client body language and gestured cues.
9. Have the ability to hear and differentiate tone, modulations, and escalation of voice, to identify and monitor escalated behaviors, and to maintain a safe environment.
10. Ability to communicate with emergency services (i.e. Ambulance, fire, and police).
11. Valid driver's license in the state of residence

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. While performing the duties of this job, the employee is frequently required to climb stairs.
2. The employee must be able to lift and/or move up to 20 pounds.
3. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Bridgewell offers:

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development
• Additional compensation for on-call rotations
• Opportunities for professional development and growth