Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants in the game.

How Game Guides Serve Our Guests and Our Team:

· Enthusiastically greeting every single guest

· Leading groups of 2-8 guests in fun, friendly conversation

· Collecting information and making meaningful connections with our guests

· Enthusiastically explaining Escape Artists and the rules of the game

· Using Game Guide software to monitor games and give teams clues and hints

· Giving a recap of the experience in the outro

· Demonstrating excellence by:

· Ensuring game components function properly

· Accurately reset games

· Cleaning games and the building

· Restocking the essentials

· Helping teammates when necessary

· Immediately and graciously resolving service failures

Job Requirements:
Flexible availability. This role must be available to works nights, weekends, and holidays.

Knowledge, Skills, and Abilities:

· Genuine love for serving others

· Flexibility, humility, and teachability

· Quick and effective decision-making abilities

· Creative problem solving

· Basic computer skills

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 12 – 20 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• Customer Service: 1 year (Required)

Work Location: In person